XF 1.5 No email received for password and registration

[Pavle123]

Hi,

After switching to a SiteGround hosting, my users are unable to retrieve their password via the email.

However when I send a normal email to that very same email used for password retrieval, it works.

Any idea what is wrong?

Thanks in advance.

 

[Mike]

Are there any errors in the XF server error log in the control panel? If not, that would imply the email was handed off to the mail handler/server so XF isn't involved. The server's mail log would have further details. Your host will need to access that for you normally (as it requires root access).

 

[Pavle123]

Hi @Mike

I see these errors :
I also changed a email to gmail inside |Options|Email|Default Email Address
instead of a @domain name, problem persists. Users can not retrieve passwords nor register, as there is no confirmation link/reset link or anything, email does not arrive.

"...failed: Unable to send mail. - library/Zend/Mail/Transport/Sendmail.php:137"


I see couple of these errors, but when I try to retrieve a password, I do not see anything in error logs.

Any idea what might be the problem?

 

[Shane Greer]

@Pavle123 Im getting the exact same errors.

Still haven't found a solution but the common denominator could be the change of server. My problems started when I changed server.

By any chance did your hosting change from PHP 1.54 to PHP 1.56?

As an aside my php send mail is working on a test programme but not in Xenforo. No one really knows the answer.

 

[Pavle123]

@Shane Greer I changed my hosting 2 days ago. I am on SiteGround, according to phpinfo its PHP Version 5.4.45

Just checked, and my php error log says this (full with errors like these)
[20-Oct-2015 17:17:03 CST6CDT] PHP Fatal error: require(): Failed opening required '/home/public_html/forums.domain.com/library/XenForo/Autoloader.php' (include_path='.:/usr/local/php54/pear') in /home/public_html/forums.domain.com/index.php on line 6

Seams like a php conflict/error of some sort.

 

[Shane Greer]

Check if your now on PHP 1.56. I see a lot of folk around are having this problem recently.

 

[Pavle123]

@Shane Greer My current PHP Version is 5.4.45. Not sure if that makes sense or I am checking it the wrong way?

 

[Shane Greer]

LOL.. nope your right... I was wrong. Its PHP 5.4 and 5.6.

I upgraded to 5.6 with the new server and its basically kicked me in the cherries... LOL

 

[TPerry]

Are either one of you using SSL?

If you are on a VPS/dedi, and are using the PHP mail function, what does your PHP log and MTA log show?

 

[Pavle123]

I am not on SSL. I am on shared.

 

[TPerry]

I am not on SSL. I am on shared.

Have you contacted your host to confirm that you can use the PHP sendmail option? Some hosts will not allow it and require all mail to process via SMTP connections.
I don't deal much with shared hosting any longer, since a lot of the configuration controls are out of your hands and left up to the hosting provider.

To check to see if it (php sendmail) is working, they give a sample PHP page you can try using - you will need to change the email address in it to reflect a valid email you can receive.

<?php
function spamcheck($field)
{
//filter_var() sanitizes the e-mail address that is inserted
// The FILTER_SANITIZE_EMAIL filter removes all forbidden e-mail characters from the inserted string $field=filter_var($field, FILTER_SANITIZE_EMAIL);

//filter_var() validates the e-mail address that is inserted
// The FILTER_VALIDATE_EMAIL filter validates the value of the text inserted as an e-mail address
if(filter_var($field, FILTER_VALIDATE_EMAIL))
{
return TRUE;
}
else
{
return FALSE;
}
}

if (isset($_REQUEST['email']))
{//this is a simple check that makes sure the email field not empty

//this is the check that uses the validation function to ensure the email address is valid
$mailcheck = spamcheck($_REQUEST['email']);
if ($mailcheck==FALSE)
{
echo "You have inserted incorrect email address or have left some of the fields empty";
}
else
{//send email
$email = $_REQUEST['email'] ;
$subject = $_REQUEST['subject'] ;
$message = $_REQUEST['message'] ;
mail("test@siteground.com", "Subject: $subject",
$message, "From: $email" );
echo "Thank you for using our mail form! We will get in touch with you soon!";
}
}
else
{//if the "email" field is not filled out the form itself will be displayed.
echo "<form method='post' action='contact.php'>
Email: <input name='email' type='text' /><br />
Subject: <input name='subject' type='text' /><br />
Message:<br />
<textarea name='message' rows='15' cols='40'>
</textarea><br />
<input type='submit' />
</form>";
}
?>

 

[Pavle123]

Great idea Tracy. I will test it out, I already created a ticket with my provider, so will let you guys know if I managed to sort it out.
Edit:
The email was received after using script Tracy suggested. I guess I should wait for provider to investigate the issue further.

 

[Shane Greer]

Yeah my php test mail worked fine also. Im on shared hosting too.

 

[Pavle123]

So here is what we did.

1. We configured email to SMPT like this - Not sure if this is best way? Perhaps @Mike or @Brogan know if smpt is a way to go?


2. Our email was flagged as spam by http://spamrl.com/, that is why emails got bounced back. I requested them to white list it, and apparently it will work for 7 days, after that, not sure what happens.

If anyone had a similar issue, please let me know how you solved it.