XF 2.0 No Contact URL shown for guests

[Abraham54]

Very strange, the Contact URL is only shown when signed in.
For guests it is not possible to contact us at the moment (Nationaal Computer Forum).
How to redeem this?

In Options/Basic Board Information everything is correct.

 

[Paul B]

The link shows for me as a guest on the site listed against your license.

 

[Abraham54]

Hello Brogan, it is not my forum, I am the admin in that forum.
Do also know, that the owner of that forum migrated from vBulletin, because he saw the benefits of XenForo on my forum.

 

[Paul B]

What is the URL of the site?

 

[Abraham54]

It is: https://www.nationaalcomputerforum.nl/

 

[Paul B]

Looks like there are a number of issues.

The link doesn't appear in the footer - that could be option settings, an add-on, or template issue.

Loading the page directly results in a too many redirects issue: https://www.nationaalcomputerforum.nl/misc/contact/

 

[Abraham54]

Is it possible that it is caused through additional rewrite rules in .htaccess?

 

[Paul B]

The redirect issue, yes.

The link not appearing is not related to that though.

 

[Abraham54]

This is what is supplemented in .htaccess:

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -l [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^.*$ - [NC,L]
RewriteRule ^(data/|js/|styles/|install/|favicon\.ico|crossdomain\.xml|robots\.txt) - [NC,L]
RewriteRule ^.*$ index.php [NC,L]
Redirect 301 /showthread.php https://www.nationaalcomputerforum.nl

 

[Abraham54]

When I directed Opera to go to https://www.nationaalcomputerforum.nl/misc/contact/

This was the main result: ERR_TOO_MANY_REDIRECTS

So I think the RewriteRules in .htaccess should be removed or bettered.

 

[Mike]

The redirects are likely from a bad configuration for the "Contact URL" setting -- you probably want that set to the default.

In terms of the link appearing, you may be able to confirm this when you fix the redirect issue, but I'd guess that guests don't have the "Use contact form" permission.

 

[Abraham54]

Hello Mike - at the moment I have disabled the contact link.

In the e-mailsection of Options, te link is the standard XenForo link.

 

[Abraham54]

The culprit was Guest Inlog by AddOnsLab - this was still an early version installed by the owner of the forum en was never updated.

 

[Abraham54]

I had hopes the upgrade to XenForo 2.1.0 would solve the problem.

But: still there is no possibility for guests to contact the forum.
When you use the link https://www.nationaalcomputerforum.nl/misc/contact/ you get the message either to log in or to make a registration.

I think this is a leftover form AddOnsLab and I don't know how to solve this problem.

 

[Ozzy47]

I think this is a leftover form AddOnsLab and I don't know how to solve this problem.

Have you uninstalled the addon?

 

[Abraham54]

Yes - the add-on is totally removed.

And I found the real culprit!

It were certain rewrite rules in .htaccess:

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -l [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^.*$ - [NC,L]
RewriteRule ^(data/|js/|styles/|install/|favicon\.ico|crossdomain\.xml|robots\.txt) - [NC,L]
RewriteRule ^.*$ index.php [NC,L]
Redirect 301 /showthread.php https://www.nationaalcomputerforum.nl

On the server I looked specifically for this rule: (data/|js/|styles/|install/|favicon\.ico|crossdomain\.xml|robots\.txt) - [NC,L]
The section after data/ is non existent!

And after removing this whole section from .htacces the contactlink is now completely restored and functions!

 

[Ozzy47]

Glad you found the culprit.

 

[Abraham54]

What I showed is standard in .htaccess, without it the forum won't work correctly - but it removes contact us!

 

[Abraham54]

Solved.
I thought by my self that maybe it only is a permission problem.

In User group permissions I checkt Unregistered/Unconfirmd and YES - no permission to use contactform!
Now they have permission and Contact Us is available again.