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New users can't register

Discussion in 'Troubleshooting and Problems' started by Diana, Oct 14, 2011.

  1. Diana

    Diana Active Member

    Ever since I moved the forum from the test site to the permanent domain I've encountered innumerable problems.

    The most serious one at the moment is that new users are unable to register. I've tested this
    and what happens is the user gets a confirmation email, but when they click the link it tells them
    "Your account is currently awaiting confirmation." Six hours later, no confirmation. I've had to confirm

    I have "Enable Registration" and "Enable Email Confirmation" set in options > user registration.

    There are other problems, but I'll take one at a time.
  2. mcrider

    mcrider Member

    Do you have "Enable Manual Approval" checked?
  3. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Can you post the activation link that isn't working?

    I am guessing your URL is wrong:

    Admin CP -> Home -> Options -> Basic Board Information -> Board URL
    Dodgeboard likes this.
  4. Diana

    Diana Active Member

    No I don't.
  5. Diana

    Diana Active Member

    I've suspected this might be the problem.

    The test board was an addon domain at my other site -- listed as domain.com/domain.com. When I moved it to its permanent domain I used
    /forum/index.php and redirected the URL for the domain to the forum (I wanted to leave the domain.com free for the home page which I will be developing). I'm just wondering if the index.php part is wrong, or maybe something else I simply don't understand.

    It all worked fine on the test board, so something definately went awry in the transfer.
  6. Diana

    Diana Active Member

    oops gosh! I just read this:

    Helps to read the fine print ;)

    I'll see if this fixes it. Thanks.
  7. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

  8. Diana

    Diana Active Member

    Still the same problem when I try to confirm registration.

    Now I'm wondering something else. I registered with a new user name from my office computer. Now that I'm using
    my home computer it may not recognize the IP as an original. Could that have something to do with it?
  9. Diana

    Diana Active Member

    I'm counting on you Jake, cause you "probably know the answer" ;)
  10. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    The IP doesn't matter.

    I need to see one of the activation links. Can you post one? Or give me the URL to your forum so I can register myself.
    Dodgeboard likes this.
  11. Diana

    Diana Active Member

    Sent you PM with URL.

    Appreciate your help.
  12. Diana

    Diana Active Member

    Thanks Jake. You had the answer from the getgo. Removing the ending slash did the trick.

    The devils in the details :eek::)

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