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XF 1.4 Moderators and administrators only have problems logging in

#1
On a few occasions yesterday, it was very slow for moderators to log in.

Other registered users are not experiencing problems.

When I opened a private browsing window in Firefox, I got onto the site immediately as an unregistered user, but was unable to log in.

Any ideas?

Brendan
 
#3
Thanks Brogan

I had checked to see if they had been discouraged by accident, but they haven't. We don't use that feature.

Maybe it's coincidence. I will check with some other mods.

Brendan
 

Brogan

XenForo moderator
Staff member
#5
The problem is most likely related to the end user, possibly ISP, browser or device.

If it was a general issue it would affect other (all) users.
 
#6
Thanks, but why would it happen suddenly and affect only moderators - all of whom have different browsers, devices and ISPs.

It doesn't affect any other site and it's just logging in as moderator which is the problem.

Brendan
 

Brogan

XenForo moderator
Staff member
#7
Do you have a massive amount of open reports, moderated content, or anything like that?

It could also be add-on related, in which case disable all add-ons and test again.
 

Mike

XenForo developer
Staff member
#9
That is almost certainly the cause. Those items are checked (and cached) when the first page is loaded.