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XF 1.3 Mobile problem since upgrade to 1.3.5

Discussion in 'Troubleshooting and Problems' started by Mr Lucky, Aug 14, 2014.

  1. Mr Lucky

    Mr Lucky Well-Known Member

    A user on my forum has reported this issue:

    (NB: brown screen = background colour of the style is brown)

    Phone's a Sony lt30p, running Android 4.3 Chrome and Firefox. NB: he says Firefox has always been a bit problematical, but since the upgrade the issue is on Chrome.

    Can anyone help please?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Tell him to try clearing the cache for the browsers on his phone.
     
  3. Mr Lucky

    Mr Lucky Well-Known Member

    Surely, this should not be necessary for the forum to work properly?
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Well if it's just for one user then it will be local to them.
    So it will be a browser/device/ISP issue.
     
  5. Mr Lucky

    Mr Lucky Well-Known Member

    I have only had one user mention it (so far) I don't know how many other users may have just got fed up and stopped using the forum, especially if they find it difficult writing a post.
     
  6. Brogan

    Brogan XenForo Moderator Staff Member

    Does it happen for you?
     
  7. Mr Lucky

    Mr Lucky Well-Known Member

    No, I am not using a mobile.
     
  8. Mr Lucky

    Mr Lucky Well-Known Member

    However I have since had several more users complain., not just mobiles. Emptying cache sorts it out , but the users don't know that or why they should have to.

    Is it normal for people to have to empty their cache afte an upgrade for the forum to work properly? I've never heard of that before.
     

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