Missing files - Site health check

[Capital Cichlid]

I just moved my site to a new server. I manually downloaded my files and manually uploaded them using FTP. The website is moved but now I am seeing 8 missing files on the dashboard home page, they are all referring to Ads manager. I just doubled checked on the server and I can confirm all the files that Xenforo is complaining about are there and nothing is missing on the server.

These are the files Xenforo says that are missing:

Ads Manager

data/siropu/am/index.html Missing

data/siropu/am/package/index.html Missing

data/siropu/am/user/index.html Missing

js/siropu/am/admin.min.js Missing

js/siropu/am/ads.min.js Missing

js/siropu/am/core.min.js Missing

js/siropu/am/create.min.js Missing

js/siropu/am/invoice.min.js Missing

I can confirm I am seeing an error in console when I browse the website:

Failed to load resource: the server responded with a status of 404 ()

which is referring to : /forums/js/siropu/am/core.min.js?_v=a1790ea1

Any idea what this could be and how to fix it?

Thanks

 

[Capital Cichlid]

I narrowed this down to core files in file system are case-sensitive but the links to the files in Xenforo are all lower case.

Example, in Chrome, I am getting 404 not found for this link: /forums/js/siropu/am/core.min.js

but when I look up the file as below then the link is working fine:

/forums/js/Siropu/AM/core.min.js

How do I fix this? Is this a Url Rewrite task in .htaccess? Something like this below?

RewriteEngine on
RewriteBase /
RewriteMap insensitive tolower:
RewriteRule ^[/](.)$ /${insensitive:$1} [R,L]

Thanks

 

[Capital Cichlid]

I just double-checked this with my hosting company and it turns out the above solution won't help my case.

This is what they say:

If your URLs have some upper case, and you want lower case to work, you’re outta luck.

Usually such things are settled and followed during the application development.

The best practice is to keep the URLs in lowercase and make sure that they are either identical or dynamically rendered (preferable).

What happens if I change my folder names in my file system to lower case? Will I run into the same issue next time I upgrade Xenforo?

Is there a documentation somewhere addressing this problem? This looks like an application problem to me, the software has lower case links to references to some .js and .html files but the actual folder names in file system are capitalized.

 

[Max Taxable]

I believe and could be wrong but, The files in question are from a Siropu add-on, (Ads Manager) not core xF files.

Did you uninstall the add-on, per chance? It seems like the files were removed but the add-on itself may still be active?

 

[Capital Cichlid]

Hey Max,

I did not uninstall anything, only moved the site from server to another server and now we are seeing this issue with missing files.

So if it's not core file then I'll be file with future Xenforo upgrades, so it's safe to manually change the folder names to lower case to match with the URL references, right?

Thanks

 

[Max Taxable]

Hey Max,

I did not uninstall anything, only moved the site from server to another server and now we are seeing this issue with missing files.

So if it's not core file then I'll be file with future Xenforo upgrades, so it's safe to manually change the folder names to lower case to match with the URL references, right?

Thanks

Need to find out why the health check expects to find those files if they're not there.

 

[Capital Cichlid]

I didn't quite understand, health check expects the files and the files are there but the path to the files are capitalized, health check is probaby checking them all as lowercase.

 

[Old Nick]

Try to rebuild all Siropu add-ons.

 

[Max Taxable]

I didn't quite understand, health check expects the files and the files are there but the path to the files are capitalized, health check is probaby checking them all as lowercase.

If you change the path and it breaks stuff, you can always revert the change.

 

[Capital Cichlid]

Max,

Understood. I renamed the folders in three locations for "Siropu" (now siropu) and the health check is passing with no issues, and the ads are also showing on the site

Thanks

 

[Max Taxable]

Max,

Understood. I renamed the folders in three locations for "Siropu" (now siropu) and the health check is passing with no issues, and the ads are also showing on the site

Thanks

Really weird those got changed somehow during your move. Glad it's sorted.

 

[TPerry]

By chance did you go from a Windows to Linux or Linux to Windows switch? Or was it Linux to Linux?

 

[KSA]

re-upload your Xenforo and addons files. This should help solving this issue.

 

[Max Taxable]

re-upload your Xenforo and addons files. This should help solving this issue.

https://xenforo.com/community/threads/missing-files-site-health-check.209131/post-1592530

 

[Black Horse Off Road]

usually this happens with cpanels most of the time, the backup files isn't exported properly.