XF 1.4 Message counter issue ??

[Stemmy]

I have an odd issue.

I had a member join and post 3 messages and yet his profile counter only says 1 message posted ?

I thought it might need the counters updating but this was last night and i assume the cron jobs would have updated it by now.

How can this be ? is there a known issue ?

 

[Chris D]

It's likely that he has posted in a forum where you don't count messages:

 

[Stemmy]

ahhhhhhhhhh !!! now I never knew that existed

 

[Stemmy]

nope - the thread he has posted 3 times in is selected for adding to users total ??

The plot thickens

 

[Stemmy]

Here is the thread

https://www.photography-forum.org/threads/greetings-from-where-the-sun-always-shines.120153/

 

[Paul B]

I can see the three messages when using search (although it did take 30 seconds to complete).


Are all of the cron tasks running?

Which add-ons do you have installed?

 

[Stemmy]

Yes I checked the cron tasks and all are running. Is it the daily backup that updates the counters ?

 

[Mike]

The counter should be updated with each post. It's hard to say in retrospect why it wouldn't have registered properly. Add-ons can definitely be involved, particularly if it's happening to a number of users or consistently.

You can edit his message count in the admin control panel to be correct and keep an eye on it.

 

[Jake Bunce]

This query is useful if you want to update all user post counts:

https://xenforo.com/community/resources/rebuild-user-post-counts-query.363/