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XF 1.4 Message counter issue ??

Discussion in 'Troubleshooting and Problems' started by Stemmy, Feb 17, 2015.

  1. Stemmy

    Stemmy Active Member

    I have an odd issue.

    I had a member join and post 3 messages and yet his profile counter only says 1 message posted ?

    I thought it might need the counters updating but this was last night and i assume the cron jobs would have updated it by now.

    How can this be ? is there a known issue ?
  2. Chris D

    Chris D XenForo Developer Staff Member

    It's likely that he has posted in a forum where you don't count messages:

  3. Stemmy

    Stemmy Active Member

    ahhhhhhhhhh !!! now I never knew that existed
  4. Stemmy

    Stemmy Active Member

    nope - the thread he has posted 3 times in is selected for adding to users total ??

    The plot thickens :)
  5. Stemmy

    Stemmy Active Member

  6. Brogan

    Brogan XenForo Moderator Staff Member

    I can see the three messages when using search (although it did take 30 seconds to complete).

    Are all of the cron tasks running?

    Which add-ons do you have installed?
  7. Stemmy

    Stemmy Active Member

    Yes I checked the cron tasks and all are running. Is it the daily backup that updates the counters ?
  8. Mike

    Mike XenForo Developer Staff Member

    The counter should be updated with each post. It's hard to say in retrospect why it wouldn't have registered properly. Add-ons can definitely be involved, particularly if it's happening to a number of users or consistently.

    You can edit his message count in the admin control panel to be correct and keep an eye on it.
  9. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

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