XF 2.1 Members not being promoted automatically

[MediaSVI]

I have members that have been active and they are not being promoted? I did Rebuild the Promotion cache but that did not work?
I have 2.2 installed.

 

[MediaSVI]

Have no clue what you guys are talking about. This is about user groups not me. This really should not be this hard

 

[jeb35]

Its not hard. What added permissions are you giving them? I don't think you understand what a usergroup promotion does. I may be wrong. If its a one time thing for just a few members then just manually change their secondary usergroup. But if this is something that more users will do then you need a usergroup promotion so it does it automatically.

 

[MediaSVI]

Just trying to promote user groups from one user group to another that is it.

 

[jeb35]

You promote users from one group to another. Not usergroups from one to another. Promoting users to a higher user group usually gives them more permissions or access to more sections in your forum.

 

[MediaSVI]

I think I need to contact the help desk this is not working. Thank you.

 

[ichpen]

I've had lots of issues with promotions not running over the years (since XF1 to be honest thinking back). Seems to impact aged accounts i.e. users who have not logged in for more than a fair number of months (at least 6 months) are left out of promotions and there's no real way to trigger a user group promotion automatically even after they login. Maybe you're experiencing similar issues.

 

[beerForo]

there's no real way to trigger a user group promotion automatically

the cron job

 

[ichpen]

the cron job

Not for me

 

[Masetrix]

Not for me

You can start actions via /admin.php?tools/rebuild then

Rebuild user group promotions​

Than you can trigger that actions here: /admin.php?logs/user-change - if one...

 

[beerForo]

Not for me

Run the rebuild job

 

[MediaSVI]

I contacted Support and I have everything set upright. The members will update when they login in.