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XF 1.5 Members logging in

Discussion in 'Troubleshooting and Problems' started by DaveL, Apr 27, 2016.

  1. DaveL

    DaveL Well-Known Member

    Just had this posted on my forum and a lot of members emailing me saying they are unable to log on.

    Any tips on what setting might be causing the issue? I havent changed anything in a long long time.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

  3. DaveL

    DaveL Well-Known Member

    Thanks @Brogan

    I thought it might be something to do with that.

    Ive unchecked - Enable variable bounced email address values and Enable automated bounced email handler

    Is that enough to disable this feature?
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Yes, that should do it.
     
    DaveL likes this.
  5. DaveL

    DaveL Well-Known Member

    Thanks @Brogan

    Another issue im having is members saying

    "Hi, I had to change my email to have access to the forum, I did all the steps, I follow the link and I came back to the forum and I got that message: Your email has been confirmed and your account is now fully active again.
    But it's not active"

    Ive checked their account status, and its showing as active, however they are unable to post, send PM's etc.

    Any suggestions at all?

    Thanks

    Dave
     
  6. Mike

    Mike XenForo Developer Staff Member

    When you say "active", you mean the user status is "valid"? If you use the permission analyzer, what appears for their permissions (say, for starting a conversation)?
     

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