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XF 1.4 Member's Can't Login - Passwords The Same, But Incorrect Now

Discussion in 'Troubleshooting and Problems' started by JABRONI, Sep 19, 2014.


    JABRONI Well-Known Member

    I didn't think much of it when a member or two couldn't login; I just assumed that they forgot their password, but now it seems a lot of members are having this issue.

    Members just can't login. Their passwords aren't changing, it is just flat out telling them it's incorrect. They are having to reset their passwords via email to log back in.

    I've tried turning off all my addons, I've tried getting them to login on the XF Default skin, I've checked my Error Logs in the AdminCP, but I'm just not seeing anything.

    All different sorts of browsers, so it's not a browser specific problem. I just can't figure this out. Does anyone have any clue what could be the issue here?
  2. Chris D

    Chris D XenForo Developer Staff Member

    Have you changed your hosting provider recently? Or changed servers?

    There's an issue when moving from a newer version of PHP to an older version or a version that doesn't support the authentication methods in XenForo 1.2.

    JABRONI Well-Known Member

    No, the only thing I've really done lately is upgrade to 1.4. We got a SSL cert today for our site & moved over to HTTPS, but it was happening before today.

    We've been on Nimbus Hosting for a while now.
  4. Chris D

    Chris D XenForo Developer Staff Member


    JABRONI Well-Known Member

  6. Chris D

    Chris D XenForo Developer Staff Member

    I think it's worth just asking Nimbus just in case anything has changed on the server side.

    Are you certain the error message is "Incorrect password. Please try again."? And it is only affecting some users and not everyone? Are these users definitely logging on with a username and password rather than Facebook, Twitter, Google or any other?

    JABRONI Well-Known Member

    Yeah, it says Incorrect Password. Please try again.

    and yeah, it isn't affecting everyone, it seems to just happen.

    and to the username & pword question, yeah they're logging in with username & password, no social networks involved.

    Just contacted Nimbus, hopefully I can find out something. It's killing the site's activity.

    JABRONI Well-Known Member

    Yeah, totally couldn't figure it out.

    Actually had a friend sign up today, he went back on it a few hours later, and he couldn't login. Same password & everything.
  9. Brogan

    Brogan XenForo Moderator Staff Member

    There is nothing in the core software which would cause that.

    Do you have any add-ons installed?

    JABRONI Well-Known Member

    Yeah, I do. I have tried to disable all add-ons through config, but that didn't work either.

    As a matter of fact, just tested that with my friend. He still couldn't login after I disabled all listeners.

    This is a pretty killer problem right now, bummer that I can't figure out the issue.
  11. Brogan

    Brogan XenForo Moderator Staff Member

    What is the link to your site?

    I will register a dummy account and then test the log in again in a few hours.

    JABRONI Well-Known Member

    Just sent you a PC.

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