XF 1.4 Members being logged out....

[Chassey Group]

This may be as easy as a simple tick box I can't find. We have quite a few members who are saying they have to log in 10 times a day, each time they revisit. They say they are ticking the "stay logged in" box. Hoping this is an easy fix. I searched the forums & saw some people use an addon, prefer not to use more addons. Thanks for any help

 

[Jake Bunce]

Here are some things to check:

https://xenforo.com/community/threads/keep-logging-out-of-xf-with-chrome.22968/#post-286837

 

[Chassey Group]

https://xenforo.com/community/threads/keep-logging-out-of-xf-with-chrome.22968/#post-286837

Thanks Jake! I'll try your first suggestion first. "You can increase the timeout or tell your users to check Stay logged in when they login." Is it safe to make this really long...like 24 hours?

 

[Jake Bunce]

Thanks Jake! I'll try your first suggestion first. "You can increase the timeout or tell your users to check Stay logged in when they login." Is it safe to make this really long...like 24 hours?

That setting maxes at 60 minutes. Beyond that is when Stay logged in takes effect.

 

[Chassey Group]

Ok..set for 60. So, they are checking the "stay logged in" but they are still being kicked out & having to re-log in.

 

[Jake Bunce]

Ok..set for 60. So, they are checking the "stay logged in" but they are still being kicked out & having to re-log in.

Check the other things in this post:

https://xenforo.com/community/threads/keep-logging-out-of-xf-with-chrome.22968/#post-286837

 

[Chassey Group]

Check the other things in this post:

https://xenforo.com/community/threads/keep-logging-out-of-xf-with-chrome.22968/#post-286837

I see them, but they are over my head sadly. I'll ask one of my other partners to take a peek & see if she understands what to do.

Thanks for your help, Jake!

 

[Amaury]

Are your visitors visiting via HTTP and HTTPS? If so, you'll need to choose one or the other and redirect HTTP to HTTPS or vice-versa.