Members Being Logged Out By Site

[Drae]

I'm trying to collect more information about this at the moment, but one of my members has reported that they are often finding themselves logged out:

Sometimes while I am browsing, especially when viewing my alerts, I notice that all of a sudden I'm not logged in anymore.

Is anyone else noticing this or is it just me?

I've asked them which browser they are using, and find that if I ask the site to remember me when I log in, that I do not have this problem when at work. However, I also have experienced being logged out very quickly by the forum when I don't click it.(I use Firefox and Chrome.)

So I'm thinking it is probably an error my side. Where do I go to fix it in the Admin CP?

You can see the full support/help thread here if needed.

 

[ManOnDaMoon]

You may want to check the following options:

AdminCP > Options > User Options

What is your value for Online Status Timeout?

 

[Drae]

You may want to check the following options:

AdminCP > Options > User Options

What is your value for Online Status Timeout?

15 minutes, but I have had more responses from members and quite a few are agreeing it happens when they view their alerts.

 

[RobinHood]

Try this.

I found that when users were clicking on link which were a mixture of www and non-www then they found themselves being logged out.

 

[Jake Bunce]

Things to check:

http://xenforo.com/community/threads/keep-logging-out-of-xf-with-chrome.22968/#post-286837

That includes what robinhood posted about the subdomain.