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Members Being Logged Out By Site

Discussion in 'Troubleshooting and Problems' started by Drae, Sep 13, 2012.

  1. Drae

    Drae Active Member

    I'm trying to collect more information about this at the moment, but one of my members has reported that they are often finding themselves logged out:

    I've asked them which browser they are using, and find that if I ask the site to remember me when I log in, that I do not have this problem when at work. However, I also have experienced being logged out very quickly by the forum when I don't click it.(I use Firefox and Chrome.)

    So I'm thinking it is probably an error my side. Where do I go to fix it in the Admin CP?

    You can see the full support/help thread here if needed.
     
  2. ManOnDaMoon

    ManOnDaMoon Well-Known Member

    You may want to check the following options:

    AdminCP > Options > User Options

    What is your value for Online Status Timeout?
     
    Jake Bunce likes this.
  3. Drae

    Drae Active Member

    15 minutes, but I have had more responses from members and quite a few are agreeing it happens when they view their alerts.
     
  4. RobinHood

    RobinHood Well-Known Member

    Try this.

    I found that when users were clicking on link which were a mixture of www and non-www then they found themselves being logged out.
     
    Jake Bunce likes this.
  5. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    vVv and Drae like this.

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