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Members Being Logged Out By Site


Active member
I'm trying to collect more information about this at the moment, but one of my members has reported that they are often finding themselves logged out:

Sometimes while I am browsing, especially when viewing my alerts, I notice that all of a sudden I'm not logged in anymore.

Is anyone else noticing this or is it just me?
I've asked them which browser they are using, and find that if I ask the site to remember me when I log in, that I do not have this problem when at work. However, I also have experienced being logged out very quickly by the forum when I don't click it.(I use Firefox and Chrome.)

So I'm thinking it is probably an error my side. Where do I go to fix it in the Admin CP?

You can see the full support/help thread here if needed.


Active member
You may want to check the following options:

AdminCP > Options > User Options

What is your value for Online Status Timeout?
15 minutes, but I have had more responses from members and quite a few are agreeing it happens when they view their alerts.