Licensing not showing valid

[StoveBolts]

I renewed my license back in March. However, my ACP tells me my license is expired and won't let me upgrade.

 

[Matthew S]

Sounds more like you need to log a support ticket in the client area rather than this being a bug.

 

[Chris D]

Indeed. Or contact us:

Contact us

xenforo.com

 

[StoveBolts]

I did back in March. I haven't heard back so im reporting it here.

I'm thinking the site is still registered under the previous owner

 

[Chris D]

You would have had a reply back within a few hours, on average.

Please contact us again and ensure you have provided the correct email address.

 

[StoveBolts]

You would have had a reply back within a few hours, on average.

Please contact us again and ensure you have provided the correct email address.

I think that may be the issue. The license was in a previous owners name. Last year I sent a messages about this and no response.

In March, I was able to purchase the license and register our site. That allowed me to upgrade. However, the license message remained. That is when I submitted another ticket that never got a response.

Again, I'm thinking something may have gotten crossed including email addresses for license. Perhaps your team is responding to the old owner because although I show a valid license in my xenforo account, my site says otherwise.

 

[Chris D]

Again, if you Contact us then we can go into this in more detail.

The contact us form allows you to enter the email address you would like to receive a reply on - there's no way that can get crossed because we would reply to you on the same address you provided at the time.

We cannot feasibly discuss account related issues on the forum, so please, again, contact us and we'll go from there.