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License did not show up after purchase

Discussion in 'General XenForo Discussion and Feedback' started by limo4rent, Mar 16, 2013.

  1. limo4rent

    limo4rent New Member

    I have purchased a license direct from xenforo and it still has not shown up, I can wait on the files but I would like to start downloading plugins, themes, ect for the launch of my site (which I can't because you have to have a license to download the resources and it still hasn't shown up) Is there any other way to start downloading resources without a license?I already submitted a ticket, but Iwould lke to start downloading plugins today (ticket said it may take up to a week for my license to show up :mad: here is a screen shot showing my purchase

    Can someone please help me? @slavik
     
  2. Ernest L. Defoe

    Ernest L. Defoe Well-Known Member

    If ticket support said it can take up to a week there isn't much you can do until you get your license. If you paid by debit/credit card it shouldn't take long but it you paid via a bank transfer/echeck through PayPal then it could take up to the week.
     
  3. limo4rent

    limo4rent New Member

    Shoot, that means I will have to delay my launch again... :(

    Edit, Paid throught Credit Card Via Paypal
     
  4. Slavik

    Slavik XenForo Moderator Staff Member

    I've removed your picture as it contains sensitive information.

    However, I was also the one who handled your ticket. As stated, the paypal review is random, and theres nothing we can do to speed it up. Once your payment has been Ok'ed by paypal, the license will be automatically added to your account.

    I wish there was something we could do to speed it up, unfortunately its just a matter of sit and wait...
     
  5. limo4rent

    limo4rent New Member

    Ahh see, Thanks - playing the waiting game :p
     
  6. Ernest L. Defoe

    Ernest L. Defoe Well-Known Member

    It's worth the wait that is for sure.
     
  7. Slavik

    Slavik XenForo Moderator Staff Member

  8. Ernest L. Defoe

    Ernest L. Defoe Well-Known Member

  9. limo4rent

    limo4rent New Member

  10. BlackCobra

    BlackCobra Member

    Hoping that this gets verified through PayPal soon, this didn't put our boards official re-opening off to a later date, however, it's forcing our re-opening to come with limited features and making us remain with our single style.
     

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