Using XenForo for a little over a month has had a bigger impact on the activity and user cohesion of my community than years of my previous forum software. Granted, there have been many big developments and new content from my business itself, but I truly believe that the XF forum gave us the best chance of actually being able to retain that new influx of activity.
Since the most important strategy for having a forum is to give people a
reason to be apart of it, I have been very adamant about encouraging people to post support tickets, bug reports, and suggestions to our forums - NOT email (I still respond to email but put in my signature that it is fastest to go to the forums, which is 100% true). If you sell software you've got to have some kind of a support system, and I went all in on the community forums approach.
Once you get people there and show that you are active in responding to their issues it will only a matter of time until what was known as a
support forum becomes a
community forum as all your members start to interact with each other. I can see more people are messaging each other, and even starting to showcase the websites they have created with Marketers Delight and helping each other out in general.
The best effect the forums have had so far is the impact on the direction I am taking my product. Any good software developer should always have their own agenda for development, but it is critical to listen to user feedback too and that is where I am finding this forum to truly shine.
All of the little bugs that have been found and reported by members has had a great impact on the stability of the product, and by using a similar bug report/features workflow as here on the XF forums has instilled a lot of confidence in my members that the feedback they post does get listened to and implemented - so of course they will keep coming back!
The XF to WP comments system I've also showcased in this thread has been coming in handy, and I am gearing up to continue its development and get a finished product out! I have been messaging a few members here on the XF forums and elsewhere for feedback about this idea as I'd like to release it as a plugin. You can see a live example of forum threads being used as comments in
my latest blog post here.
Anyways, couldn't be happier with my XF forum and really grateful for the community here where I have learned a lot about XF development and am always finding killer new addons. Thanks for reading this community update so far, we will keep moving along.
