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XF 1.2 Keeping the red counter at inbox

Discussion in 'XenForo Questions and Support' started by Alexey.P, Jul 21, 2013.

  1. Alexey.P

    Alexey.P Member


    Every time I get online and I see like 20 new messages, one I go over the Inbox at the menu the red counter disappear and gone even tho I haven't read any single conversation.

    How is it possible to keep the counter up-to-date, and once I read all the 20 new messages, it will go off?

    Here is an example of a forum I'm a member on that seem to have this feature:
  2. Brogan

    Brogan XenForo Moderator Staff Member

    On your own site or here?

    If on your own site, disable any add-ons and try in an unedited default style.

    The unread conversation count will always show.
  3. erich37

    erich37 Well-Known Member

    I guess the red alert disappears when you hover over the Alerts-box , even if you have not gone and have read the forum-posts ?
    Last edited: Jul 21, 2013
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Read the first post and the thread title - this applies to unread conversations, not other alerts.

    Unread conversation alerts don't disappear until the conversations are read.
  5. Alexey.P

    Alexey.P Member

    Hi Brogan,

    I meant at my own site/xenforo.

    So when I have 20 unread convo's and yet, I hover the Inbox tab it wont disappear (keeping the red counter with the number of unread convo's) and once I get in there and read 2, getting out of the forum and go back, I'll see 18 at the counter.

    Right now,

    When ever I hover the the Inbox or even the Alerts tab, the counter simply disappear, just like that.
  6. Brogan

    Brogan XenForo Moderator Staff Member

    If on your own site then it will be an add-on or style related issue.

    Disable all add-ons and try in an unedited default style.

    You will have to troubleshoot to try and determine what the cause is.
  7. Alexey.P

    Alexey.P Member

    Alright then, I'll check it with the style creator, thank you :)
  8. Alexey.P

    Alexey.P Member

    @Brogan you're right, works perfectly at default, but not at the style that I bought. the style dev isn't answering so god knows where I can find a fix to this solution :x
  9. Brogan

    Brogan XenForo Moderator Staff Member

    The style most likely hasn't been updated for 1.2.

    You can try doing it yourself but this unfortunately is one of the drawbacks of relying on third party add-ons and styles.
  10. Alexey.P

    Alexey.P Member

    In fact he did, even to the latest beta 5, wish there was a simple way to find out how to enable it again :cry:
  11. Alexey.P

    Alexey.P Member

    Is that red-alert zone called "Balloon" ?
  12. Brogan

    Brogan XenForo Moderator Staff Member

    Yes, Alert Balloons in navigation.css.

    Style Properties -> Header and Navigation.
  13. Alexey.P

    Alexey.P Member

    Ok, got it now.
    Oh well, gonna take me ages to figure out how to stopped the balloon notification from disappearing :/
  14. Alexey.P

    Alexey.P Member

    Any one know a mod to keep unread Alerts count even if I hover with the mouse?

    It is very, very annoying that I have for example 20 alerts, then once I dropdown menu when I hover with the mouse, the Red Balloon is gone, even if I haven't read any thing..
  15. Jeremy

    Jeremy XenForo Moderator Staff Member

    I haven't seen one; but it'll most likely take a code edit (since that list is fetched via AJAX).
  16. Alexey.P

    Alexey.P Member

    To be honest,
    I didn't even understood why the Inbox goes in this method and the Alert goes with the current method..
  17. Jeremy

    Jeremy XenForo Moderator Staff Member

    The unread status of messages can only be marked as read by actually reading the message. Since alerts don't necessarily require an action from the user, or proper read status of an alert (ie, if I'm quoted in a post, it doesn't mean I've actually seen the alert if the thread is marked as read).

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