Kayako Integration [Deleted]

[Dan Hawkins]

@Mike2020 Are you still interested in exploring use of a separate kayako database? If not I'll bark up another tree Thanks much!

I've been waiting since this add-on was released, as that's one thing that's key for one clients forum/Kayako setup.

 

[Mr. Goodie2Shoes]

@Mike2020 if you could put it up on github I can push the changes needed to allow separate database for Kayako

 

[Mike2020]

@Mike2020 if you could put it up on github I can push the changes needed to allow separate database for Kayako

i will get it up on gethub as soon as i can for you.

 

[Dan Hawkins]

We basically have a kayako help desk fully setup and used for various stats around the company - so allowing us to reference the kayako database for users to single sign on and have ticket data on the forum would be perfect.

 

[Dan Hawkins]

@Mike2020 if you could put it up on github I can push the changes needed to allow separate database for Kayako

i will get it up on gethub as soon as i can for you.

Did this get sorted guys? Really need a Single Sign On For Kayako > XenForo (using the Kayako Database as that is where all our defects etc is collected and changes recorded)

 

[Mr. Goodie2Shoes]

Did this get sorted guys? Really need a Single Sign On For Kayako > XenForo (using the Kayako Database as that is where all our defects etc is collected and changes recorded)

I never got any response...

 

[Alpha1]

I never got any response...

No response from kayako?
@Jamie Edwards

 

[Mr. Goodie2Shoes]

No response from kayako?

No... I meant @Mike2020

 

[Mike2020]

im getting round to this in sorry but iv been so busy with private work and other things.
I have to take paid work before any free things.

 

[Dan Hawkins]

I'll pay (depending on price) for you to integrate this to XF using the Kayako DB, rather than the XF DB.

I.E. > Allowing single sign on from Kayako to XenForo.

 

[Mike2020]

I'll pay (depending on price) for you to integrate this to XF using the Kayako DB, rather than the XF DB.

I.E. > Allowing single sign on from Kayako to XenForo.

im going to try and get this done within the next few days to a week as iv almost finished a big job off

 

[kontrabass]

im going to try and get this done within the next few days to a week as iv almost finished a big job off

I'll certainly send a donation when complete

 

[Dan Hawkins]

Likewise. You will definitely receive a donation from us. As we urgently need a SSO solution/integration between our current Kayako Support Suite and XenForo "hub". Ideally we want to reference the Kayako Database, as that's where all our clients are stored and details relating to their issues/feature requests.

 

[Mike2020]

hi sorry for the delay

iv looked into this and as far as i can tell you should be able to use these files to login share without it being on the same database as kayako reads the xml file so all you should need to do is edit the ldap.php file and add xml cross site access and it should work.
This has not been tested but adding this

<cross-domain-policy>
<allow-access-from domain="www.mysite.com" />
<allow-access-from domain="mysite.com" />
</cross-domain-policy>

after this

<?xml version="1.0" encoding="UTF-8"?>

if anyone tries this and it works i will add it into the next release and have new options for ( allow-access-from domain= )

 

[Dan Hawkins]

hi sorry for the delay

iv looked into this and as far as i can tell you should be able to use these files to login share without it being on the same database as kayako reads the xml file so all you should need to do is edit the ldap.php file and add xml cross site access and it should work.
This has not been tested but adding this

<cross-domain-policy>
<allow-access-from domain="www.mysite.com" />
<allow-access-from domain="mysite.com" />
</cross-domain-policy>

after this

<?xml version="1.0" encoding="UTF-8"?>

if anyone tries this and it works i will add it into the next release and have new options for ( allow-access-from domain= )

So if we installed this - logins can go from forum.mydomain.com to support.mydomain.com (XF > Kayako) - can this also go in reverse too?

I will donate to you (a nice sum too) to enable single sign on across both platforms

Dan

 

[Mike2020]

So if we installed this - logins can go from forum.mydomain.com to support.mydomain.com (XF > Kayako) - can this also go in reverse too?

I will donate to you (a nice sum too) to enable single sign on across both platforms

Dan

as i said this has not been tested but yes it should work as you said from site a to site b as long as you add the cross domain to the xml as in last post.
if this works i will make the changes to the next release.

im not sure if it will do it both ways but you could disable the signup on the kayako system or change the url to the signup button to point to your forum signup

 

[Dan Hawkins]

as i said this has not been tested but yes it should work as you said from site a to site b as long as you add the cross domain to the xml as in last post.
if this works i will make the changes to the next release.

im not sure if it will do it both ways but you could disable the signup on the kayako system or change the url to the signup button to point to your forum signup

Did you manage to test it?

Not too keen on doing this on my site as it's used 24/7

 

[Mike2020]

i have not tested it yet but over the next week i will get this tested

 

[Dan Hawkins]

i have not tested it yet but over the next week i will get this tested

Any success buddy?

 

[Dan Hawkins]

i have not tested it yet but over the next week i will get this tested

Hi Mike,

Did you manage to test this out?