Issue with these forums.

Shaun Mason

Active member
I cannot access the 'customer only' area, though I could yesterday. When I go to the customers login on the main page, it tells me the email/password combination does not exist.


Well-known member
The only thing I can think of is that you may be using a different account than you did yesterday. As strange as that may sound, it does occur. If that is not what is happening you could send a message using this link:

Obviously you cannot do this if you cannot login to your customer account, but for other peoples reference that may notice this thread:

Q: I have an active customer license so why can't I post in or access attachments in the the Customer forums (Community Support, Resources, Add-ons and Modifications)?
A: Ensure you have associated your forum username in your customer account here. If you are already registered on the forum and use the same email address, the account will be synchronised automatically. It can take up to 10 minutes for the account to be processed.

Shaun Mason

Active member
From the main page->Customers->Login->Using info our license is registered under gives -> XenForo Error No customer could be found with that email address.


XenForo moderator
Staff member
Did you use the same email address to purchase the software as you use here on the forum?
Did you perhaps use a different one?

If not and you think there is an error, please send a message using