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XF 1.5 Internal Server Error When Installing Gallery

Discussion in 'Installation, Upgrade, and Import Support' started by dieselpowered, Jan 1, 2016.

  1. dieselpowered

    dieselpowered Member

    When I attempt to install the Gallery I receive an Internal Server Error, however, if I go back into the control panel, it shows the Gallery as installed.

    Any ideas?

    Thanks in advance!
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Can you check the server error log, there should be some information as to the cause.
  3. dieselpowered

    dieselpowered Member

    There are two:

    Premature end of script headers and mod_fcgid: read data timeout in 31 seconds

    Works fine if I upload the file versus choosing to install from the server.
  4. Chris D

    Chris D XenForo Developer Staff Member

    I recommend re-uploading the files in the first instance. If the issue continues, use a different FTP client. FileZilla is sometimes problematic.
  5. dieselpowered

    dieselpowered Member

    Thanks for the response, issue still exist...forget that I mentioned it works if I upload the file and not choose to install from server.

    Did a fresh install of Xenforo and still the same issue.
    Last edited: Jan 1, 2016
  6. Mike

    Mike XenForo Developer Staff Member

    Looks like your server is forcibly killing the script after 31 seconds if it doesn't finish running. For an import of an add-on, this can potentially be triggered. I'm not sure why it'd work when uploading the file to be honest as the same code is triggered, but if that works... Otherwise, you may need to contact your host about this limit.
  7. dieselpowered

    dieselpowered Member

    Thanks, I can up the max execution time, however, I have installed the gallery several times on the server and it has never happened before. Any idea why it would be happening now?
  8. Mike

    Mike XenForo Developer Staff Member

    There can always be slight variations in execution time. It will vary based on the size of the add-on, software on the server and other things happening. It's possible you were just short of the mod_fcgid limit before so a slight increase is now triggering this error.

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