XF 2.1 How to Reset Super Admin Password
- Thread starter Jimmy19
- Start date
It's really difficult to know from what you have said what might be causing this.
If you are logging in OK on the front end but not the back then it is obviously not the password.
So we'd really then be looking at it being an issue with the server, or an issue with an add-on you have installed.
Server issues could be things like problems with cached session storage, or your IP address changing frequently.
For the latter of those, it might be worth adding the following to your
If that enables it to work then your IP address is changing every request and that invalidates your login session. Common reasons for a changing IP address would be some sort of VPN or proxy service being enabled on your internet connection, or some other proxy layer between the internet and your server, and your server is seeing different IPs from the proxy service rather than your real IP address.
If it's an add-on problem, then one way to rule that out is to add the following to
If that enables you to login then I'd recommend disabling all add-ons from the "Add-ons" page, removing the config line above and then re-enabling them one-by-one to see which one causes the issue.
If you get into the Admin CP it may also be useful to see if there have been any server errors logged that provide any hints.
If you are logging in OK on the front end but not the back then it is obviously not the password.
So we'd really then be looking at it being an issue with the server, or an issue with an add-on you have installed.
Server issues could be things like problems with cached session storage, or your IP address changing frequently.
For the latter of those, it might be worth adding the following to your
src/config.php file temporarily to see if it changes anything:
PHP:
$c->extend('session', function(\XF\Session\Session $session)
{
$session->setConfig([
'ipv4CidrMatch' => 0,
'ipv6CidrMatch' => 0
]);
return $session;
});If that enables it to work then your IP address is changing every request and that invalidates your login session. Common reasons for a changing IP address would be some sort of VPN or proxy service being enabled on your internet connection, or some other proxy layer between the internet and your server, and your server is seeing different IPs from the proxy service rather than your real IP address.
If it's an add-on problem, then one way to rule that out is to add the following to
src/config.php:
PHP:
$config['enableListeners'] = false;If that enables you to login then I'd recommend disabling all add-ons from the "Add-ons" page, removing the config line above and then re-enabling them one-by-one to see which one causes the issue.
If you get into the Admin CP it may also be useful to see if there have been any server errors logged that provide any hints.
To be honest, I had to contact my host with your screenshot to ask them to do what your asking because I was lost. I have attached a screenshot of their response. I also attached a screenshot of what the dashboard looks like after I was able to login. I will be waiting for your response on how to proceed. Thanks!
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Can you submit a ticket from your customer area? We may need to take a closer look.
Ideally we’d need an Admin login and FTP/cPanel login details. We will check some more things and this may be easier if we do it directly rather than you having to deal with us and your host.
Ideally we’d need an Admin login and FTP/cPanel login details. We will check some more things and this may be easier if we do it directly rather than you having to deal with us and your host.
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