1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

How to increase the character count limit for image comments?

Discussion in 'Media Gallery Support' started by denam, Apr 25, 2015.

  1. denam

    denam Active Member

    Is it possible to increase the number of characters a user can use for an image comment. At the moment our users can use 10000 characters for image comments and they are heavily complaining about this character count limit.
  2. Martok

    Martok Well-Known Member

    I would imagine the same limit applies for media comments as for posts. You can change this in ACP > Options > Messages.
    denam and Chris D like this.
  3. denam

    denam Active Member

    This is perfect. Thank you, Martok. :)
  4. BentDreams

    BentDreams Active Member

    I recently have discovered this with posts that have way fewer than 10,000 characters but have several images. How do images count against the character count?
  5. Brogan

    Brogan XenForo Moderator Staff Member

    How are the images embedded in the post?
  6. BentDreams

    BentDreams Active Member

    I'm still gathering info from some users who are older and not tech savvie so communication is a bit challenging, but I think that they are trying to upload them.
  7. Chris D

    Chris D XenForo Developer Staff Member

    As well as maximum character count there is also an option to control the maximum number of images per message.

    Both of these are the main XF options which apply to posts as well.
  8. BentDreams

    BentDreams Active Member

    Thanks, but is the error message the same? I currently have both settings at the defaults. I'm still waiting on more info from my testers.
  9. BentDreams

    BentDreams Active Member

    Ok, so one is embedding the images using URL's but says that the URL's tend to be extremely long with lots of encoding in them, plus a small amount of test, probably less than 500 characters.

    The other is actually uploading the files.

    I have asked for both to send me either the files or links the next time it happens so that I have examples and can test it myself. Unfortunately I have not seen any server log errors, but when I have more idea of the time I'll have a better idea of what to look for because I do seem to get some errors in the mornings but they are mainly related to e-mail notifications and I think that the host is most likely doing backups because of the consistency in the time frames, but because it is on a shared host they will not confirm it or give me any info related to system maintenance.

    I'll be moving to a VPS when we actually go live in about a month and will have access to the web server logs then.

    Should I open a bug report on the next occurrence or just go ahead and update this thread?
  10. Chris D

    Chris D XenForo Developer Staff Member

    Just update this thread in the first instance.
    BentDreams likes this.

Share This Page