Help with errors on search

[MattH]

Hi Guys,

We've been having some trouble with the server and our admin informed me he couldn't see any error logs. I'm not sure if they may just be stored somewhere else, or if there is no log, but from inside ACP I have 60+ pages from the latest Elastic Search crash.. if anyone has any insight as to what might be bringing it down that would be great!

XenForo_Exception: Elasticsearch server returned no response. Is it running? Elasticsearch indexing failed - library/XenES/Search/SourceHandler/ElasticSearch.php:850
Generated By: Unknown Account, Today at 1:53 AM
Stack Trace
#0 /home/mario/public_html/saverocity.com/public/forum/library/XenES/Search/SourceHandler/ElasticSearch.php(965): XenES_Search_SourceHandler_ElasticSearch->_logSearchResponseError(false, false, 'Elasticsearch i...')
#1 /home/mario/public_html/saverocity.com/public/forum/library/XenES/Search/SourceHandler/ElasticSearch.php(63): XenES_Search_SourceHandler_ElasticSearch->_triggerFailedIndexError(false, Array, true)
#2 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Search/Indexer.php(44): XenES_Search_SourceHandler_ElasticSearch->insertIntoIndex('thread', 271344, 'JBL Control One...', '', 1440654799, 0, 271344, Array)
#3 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Search/DataHandler/Thread.php(41): XenForo_Search_Indexer->insertIntoIndex('thread', 271344, 'JBL Control One...', '', 1440654799, 0, 271344, Array)
#4 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Search/DataHandler/Abstract.php(275): XenForo_Search_DataHandler_Thread->_insertIntoIndex(Object(XenForo_Search_Indexer), Array, NULL)
#5 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/DataWriter/Discussion.php(651): XenForo_Search_DataHandler_Abstract->insertIntoIndex(Object(XenForo_Search_Indexer), Array)
#6 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/DataWriter/Discussion.php(617): XenForo_DataWriter_Discussion->_insertIntoSearchIndex()
#7 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/DataWriter/Discussion.php(450): XenForo_DataWriter_Discussion->_indexForSearch()
#8 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/DataWriter.php(1409): XenForo_DataWriter_Discussion->_postSave()
#9 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Model/Feed.php(499): XenForo_DataWriter->save()
#10 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Model/Feed.php(540): XenForo_Model_Feed->_insertFeedEntry(Array, Array, Array)
#11 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Model/Feed.php(567): XenForo_Model_Feed->_insertFeedData(Array, Array)
#12 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Model/Feed.php(592): XenForo_Model_Feed->importFeedData(Array)
#13 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/CronEntry/Feeder.php(15): XenForo_Model_Feed->scheduledImportTimeLimited(15)
#14 [internal function]: XenForo_CronEntry_Feeder::importFeeds(Array)
#15 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Model/Cron.php(357): call_user_func(Array, Array)
#16 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Deferred/Cron.php(24): XenForo_Model_Cron->runEntry(Array)
#17 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Model/Deferred.php(294): XenForo_Deferred_Cron->execute(Array, Array, 7.9999969005585, '')
#18 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Model/Deferred.php(428): XenForo_Model_Deferred->runDeferred(Array, 7.9999969005585, '', false)
#19 /home/mario/public_html/saverocity.com/public/forum/library/XenForo/Model/Deferred.php(373): XenForo_Model_Deferred->_runInternal(Array, NULL, '', false)
#20 /home/mario/public_html/saverocity.com/public/forum/deferred.php(23): XenForo_Model_Deferred->run(false)
#21 {main}
Request State
array(3) {
["url"] => string(41) "https://saverocity.com/forum/deferred.php"
["_GET"] => array(0) {
}
["_POST"] => array(4) {
["_xfRequestUri"] => string(66) "/forum/threads/amex-platinum.270845/"
["_xfNoRedirect"] => string(1) "1"
["_xfToken"] => string(8) "********"
["_xfResponseType"] => string(4) "json"
}
}

The other error I am seeing, not sure if it is related or might help explain the above is:

ErrorException: Fatal Error: Maximum execution time of 120 seconds exceeded -library/Zend/Feed/Reader/Entry/Rss.php:266
Generated By: Unknown Account, Today at 2:13 AM
Stack Trace
#0 [internal function]: XenForo_Application::handleFatalError()
#1 {main}
Request State
array(3) {
["url"] => string(41) "https://saverocity.com/forum/deferred.php"
["_GET"] => array(0) {
}
["_POST"] => array(4) {
["_xfRequestUri"] => string(39) "/forum/threads/lounge-club-hack.269682/"
["_xfNoRedirect"] => string(1) "1"
["_xfToken"] => string(8) "********"
["_xfResponseType"] => string(4) "json"
}
}

 

[Paul B]

This thread explains how to get ES up and running: How to: Fix "No response returned from Elasticsearch. Is it running?".

That won't help with what caused it to stop though - you are going to have to investigate/troubleshoot that.

 

[MattH]

This thread explains how to get ES up and running: How to: Fix "No response returned from Elasticsearch. Is it running?".

That won't help with what caused it to stop though - you are going to have to investigate/troubleshoot that.

Thanks Brogan, Its up and running again... I'm on the investigate/troubleshoot stage and wondered if the log above might give any indication towards that (I couldn't see any...)

 

[Paul B]

Unfortunately the log entry is just telling you the service has failed.
It doesn't give any indication as to what caused it.