As you all know we were offline for almost 1 week because of our last web host and my Internet Service Provider. The short story for those of you who don’t know....
Old host locked things down tight to prevent us from doing a full system backup and our past backups were all corrupt. So I had to download ever file 1 by 1, but my ISP (Internet Service Provider) was also having connection issues. While logic would have left one of our other admins to retrieve the files... Our old host had basically locked everyone else out... ie.. It was left to me to do and only me to do, while on dial-up speed.
So finally we’re back online. Yay?! Right? Not exactly.
Our host seemingly fell victim a security breach that also infected a few THOUSAND other web host (http://www.webhostingtalk.com/showthread.php?t=1235797). A lot of whom who are trying to keep this “hush, hush” about falling victim to this issue. And it took some of the best in the business 1 full month to figure out the possible cause.
And so a little root kit made the switch with us and surprise, surprise our file server suddenly was mailing out spam (thankfully not to our members). The only cure for this “hack” was to format and start over.
Psss... Hey Ben & Jay, if you’re reading this... You too are infected. I know, I “plugged in”. Time to Format C:\ and return once clean.
Not a problem... My Internet is working at full speed and I do have a “clean” backup copy to recover from. So we’re down for only 2 hours. And did the work at 2 AM when everyone was sleeping so no one would really notice.
Guess what? Site was working, was secure, and I was going on vacation. Alice, Jane, and Sarah all have backups and complete access so if something were to go wrong it wouldn’t fall upon me. So we should be good.
Yay all is well again....Right? Not exactly.
New host is suddenly all questioning about how we securely connect our file server to our database server. Not only that, suddenly they want us to all submit photo ID’s. And suddenly want access to our database server, which is hosted by someone else.
So let me get this straight......
You want access to our private database, that you don’t even host? And on top of all this you want me to mail or fax out documentation showing you may name, address, identification numbers, and any passports if I have one? But not just me, but Alice, Jane, and Sarah too?
What?!? You want to also have the contact info of all staff as well?
Um, no. Not a chance in hell.
Oh... So you’ve shut down the server..... And we’re offline again.... Well thank you a**-whole & thanks again for doing this while I’m on vacation and can’t submit anything even if I was stupid enough to go along with it... Which of course, I’m not going to do so.
So now we had to order new servers, from another web host, and configure that to our liking. Let’s hope for less drama....
It’s nice to hope....
WTF? You mean to tell me that every time we restore the site it displays only that cPanel welcome page and you don’t know why?! WTF? You mean to tell me that if you type out /forum/ the site shows, but without it doesn’t. How on earth is that possible?!
We’re working on it.