At least for me
personally, as a small hobbyist type customer, it'd be...
For those times
when if I screw something up, the fact that I know a live human will be reading my support ticket at a place like Knownhost (KH) versus a ticket going into the echo chamber of Google, it allows me a much greater level of comfort. And if something breaks at 3AM in the morning that isn't my fault (
which, let's be honest, isn't very often ), I know that somebody at KH is going "
Crap!" and is working on it versus a blip on an IT crisis dashboard at Google.