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XF 1.2 Forum Error - Need Immediate Assitance

Discussion in 'Troubleshooting and Problems' started by Aayush Jindal, Mar 21, 2014.

  1. Aayush Jindal

    Aayush Jindal New Member

    Hey Guys/Developers,

    We are facing a very problematic situation, as from time to time we receive an Error Message, and users are unable to access the forum.

    VT - Forum - Error
    The requested page could not be found.

    unnamed.png

    I have double checked the index route. Can you please help us out? I think there is something fishy that we are missing out.

    Thanks.
     
  2. Martok

    Martok Well-Known Member

    I'm not sure why you have an Index Page Route set in ACP > Options > Basic Board Information as you don't have a home page. Clicking on Home just leaves you on the forums page. Remove the Index Page Route.

    I notice that you don't have Full Friendly URLs enabled. You can activate these on the same page, though do make sure you meet the requirements for this as detailed there.
     
  3. Aayush Jindal

    Aayush Jindal New Member

    I don't have anything in the Index Page Route. What else it can be? Enabling Full Friendly URLs will solve the problem?
     
  4. Martok

    Martok Well-Known Member

    Apologies, I meant Home Page URL rather than Index Page Route. You need to leave Home Page URL blank to remove the Home tab, which you should do as you don't have a separate home page.

    Full friendly URLs give nice URLs like you see here on the Xenforo site, so you'll no longer have index.php appearing on your forums page. Make sure you meet the requirements detailed in the option on the Basic Board Information page.
     
  5. Aayush Jindal

    Aayush Jindal New Member


    Okay, I have left that field as blank now. I hope the error will be resolved now, and will not appear again. If it does appear again, I will again come back to you mate for help. Thanks :)
     
  6. Aayush Jindal

    Aayush Jindal New Member

    The Error is still there. We have received it moments ago. Please help.
     
  7. Tracy Perry

    Tracy Perry Well-Known Member

    Have you checked your server error log (actual HTTP server - not the one in the ACP) for any associated errors? Is this on a shared hosting environment or VPS/dedicated server (if so, you can need to check your php logs also).
     
  8. Aayush Jindal

    Aayush Jindal New Member

    Hosted on myhosting. Can you please elaborate?
     
  9. Tracy Perry

    Tracy Perry Well-Known Member

    If you have SSH access, ssh into the VPS and (depending on whether you are using apache, nginx, etc) view the log files
    Apache2 is usually in /var/log/apache2/accesss.log for the access to the site and /var/log/apache2/error.log for errors

    nginx is usually in /var/log/nginx/access.log for access to site and /var/log/nginx/error.log for errors
    This will be different if you are using CentOS and Centminmod to have installed it as it makes the vhosts in the /home/nginx location and I think it puts the log files somewhere in there - I don't use CentOS and only help on one site that does.

    OpenLiteSpeed is usually in /usr/local/lsws/<vhost defined>/logs/access.log for access and /usr/local/lsws/<vhost defined>/logs/error.log
    Where <vhost defined> is what you told it the VHOST setup was in the config page for it.

    PHP log is normally in /var/log/ and may be called php5-fpm.log or php5.log or something along that line. I doubt if it is really anything in there associated with it but better to be safe than sorry. It's most likely a configuration problem in the ACP of your forum for XenForo.
     
  10. Aayush Jindal

    Aayush Jindal New Member

    Mate I don't have SSH access. I also feel it has something to do with configuration in the ACP. Any suggestion?
     
  11. Tracy Perry

    Tracy Perry Well-Known Member

    OK, then you are on a shared hosting plan probably. Cpanel should have the ability to view the error log for the server (it did when I first started with HostGator way back).
    Since it's only an intermittent error, it could be that your running up against resource allocation problems since if it was a configuration problem it would be consistent.
    If you want to set up a temporary administrator account for me so I can log in and look at your ACP settings you can start a conversation with me and I'll provide logon details. If not, you can submit a ticket here and one of the support staff may be able to help.

    EDIT:
    Also, if you have not purchased the branding removal, I would suggest that you replace the copyright text per the license requirements.
     
  12. Tracy Perry

    Tracy Perry Well-Known Member

    OK... just got the error also... when I went from the vestatrader.com.
    Is this server an IIS server?
    Answer - yes it is:
    Code:
    HTTP/1.1 200 OK Cache-Control: no-cache, no-store Pragma: no-cache
    Content-Type: text/html; charset=utf-8 Expires: -1 Server: Microsoft-IIS/7.5
    Set-Cookie: ASP.NET_SessionId=nh3siczjk0f1wktlchpczkr4; path=/; HttpOnly
    X-AspNet-Version: 4.0.30319 X-Powered-B
    It probably is going to end up being a server issue. I notice that you go from an secure connection to a non-secure connection on the site when you go to the forum from the main page. Don't know if this may be an issue. Someone familiar with IIS (I don't use it and wouldn't if I could) so I'll not be able to help there. Maybe @Slavik, @Mike or @Brogan may be more familiar with IIS and it's issues.
     
  13. Jeremy

    Jeremy XenForo Moderator Staff Member

    You say you don't have anything in the Index Page Route? Put forums/ in there.
     
  14. Slavik

    Slavik XenForo Moderator Staff Member

    Have you made any configuration changes in your ACP before the error showed up?
     
  15. Aayush Jindal

    Aayush Jindal New Member

    Thanks man for your time. I appreciate it. I will get back to you.
     
  16. Aayush Jindal

    Aayush Jindal New Member

    Jeremy I had forums/ in Index Page Route earlier, but error was occurring. Someone suggested me to remove it to solve problem. I did that. Should I put it back?
     
  17. Aayush Jindal

    Aayush Jindal New Member

    No it's there from a month or so. The team is fighting hard to resolve it. No success as of yet. Any suggestions?
     
  18. Slavik

    Slavik XenForo Moderator Staff Member

    You'll need to get your host to check the ISS logs. Most likely a re-write issue.
     
    Tracy Perry likes this.

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