Forum down - Fatal error: Class 'XenForo_ViewPublic_Base' not found

[Marco Famà]

hi guys!
Sorry to bother but I have just got my site and forum migrated by mediatemple from a shared hosting (GRID) to a Managed VPS solution.

Although the site is working properly, I am receiving the following when pointing to the Time Lapse Network forum:

Fatal error: Class 'XenForo_ViewPublic_Base' not found in /home/marcofama/public_html/forum/library/XenForo/ViewPublic/Forum/List.php on line 9

The ACP is accessible, the board active..., and when browsing the error logs this is what I see:

Error Info
ErrorException: Fatal Error: Class 'XenForo_ViewPublic_Base' not found -library/XenForo/ViewPublic/Forum/List.php:9
Generated By: marcofama, 3 minutes ago
Stack Trace
#0 [internal function]: XenForo_Application::handleFatalError()
#1 {main}
Request State
array(3) {
["url"] => string(34) "http://timelapsenetwork.com/forum/"
["_GET"] => array(0) {
}
["_POST"] => array(0) {
}
}
​

Can you please help me? I need my board active :-/

thank you
Marco

 

[Paul B]

I have moved this from bugs to troubleshooting.

You have at least one file missing (\library\XenForo\ViewPublic\Base.php) - presumably due to an incomplete backup or restore.

You may want to copy the files again to ensure all of them are present.

 

[Marco Famà]

hi Brogan,
thanks for the superfast reply.

Would that be a stupid idea to download the WHOLE xenForo package 1.5.5a from your site (not the upgrade package only), and replace all files? would I lose anything from user generated contents / impact the database structure?

Just wanted 100% safe you know

thanks

 

[Paul B]

You can use the files from the upgrade package for the same version of XF you are running.

That will only be XF files though, any add-on related files would need to be copied from the original server or uploaded separately, if any of those are missing.

 

[Marco Famà]

you solved it quickly and gently as always. Thanks Brogan, my forum is up and running again.

Now I'll need to deal with their professional service I hired and paid for... which is quite disappointing...