Will Franco
Active member
When a user purchases an upgrade, how do I show them what they just purchased. As in, the new nodes and resources.
Finding what they purchased
- Thread starter Will Franco
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Will Franco
Active member
From there, how do you show them the exact nodes and resources they now have access to?
Mouth
Well-known member
At admin.php?user-upgrades/ your purchasable upgrade should be putting users into an Additional usergroup ("Puts the user in the selected groups while the upgrade is active.")
At admin.php?nodes/ for the nodes you wish the upgrade usergroup users to see/access, the usergroup assigned in the step above should have permissions so that users within this usergroup can now see the node and access it.
Users - XenForo 2 Manual
xenforo.com
and
Will Franco
Active member
Reframe. After a purchase, a user sees a screen that says "You've purchased an upgrade." In a forum with multiple upgrade packages, it's like hide and seek to figure out which new nodes and resource they have access to.
Our users are not tech savvy. Sure, they purchased a Gold Package. But the only thing they know about the Gold Package is the Description on the user upgrade page.
How do I help them understand the specific nodes and resources they have access to? For example, can I automatically send them an email with a screenshot, place a video on this page, etc. Generate a list: names of the nodes and resource categories that appears on the page above?
Our users are not tech savvy. Sure, they purchased a Gold Package. But the only thing they know about the Gold Package is the Description on the user upgrade page.
How do I help them understand the specific nodes and resources they have access to? For example, can I automatically send them an email with a screenshot, place a video on this page, etc. Generate a list: names of the nodes and resource categories that appears on the page above?
Mouth
Well-known member
Create help pages.
admin.php?help-pages/
Will Franco
Active member
How do I get a user to the Help page after a purchase.
This is what they see. In the ideal world, this page would say,
Thank you for purchasing a gold package.
When the payment is approved, your account will have access to:
HELP TEXT HERE
In combination with a Message to the same effect.
We're dealing with people that have a very low competency with computers. They can do it but they need it spelled out for them.
This is what they see. In the ideal world, this page would say,
Thank you for purchasing a gold package.
When the payment is approved, your account will have access to:
HELP TEXT HERE
In combination with a Message to the same effect.
We're dealing with people that have a very low competency with computers. They can do it but they need it spelled out for them.
Will Franco
Active member
Yes and this may work for some users. The others need post-purchase information. A redirect to a help page would be perfect.
Will Franco
Active member
Thank you all for the great feedback here.
Best option (for us): Text/image/video placed inside the body of the thank you page.
Is the thank you page, one page for all, or based on the specific upgrade purchased?
Will Franco
Active member
I can make that work.
Is this a non-issue for other forums? Do admins have alternative ways to handle this situation?
Will Franco
Active member
Can you send me an example? Thanks
Nicolas FR
Well-known member
this add-on can help
xenforo.com
User upgrade conversation
Premium upgrade: This XF2 add-on along with the entire collection can be purchased for $35.00 USD. Your Premium upgrade will allow you to download as many XF2 add-ons as you like for one year. Please see the entire collection located in the...
xenforo.com
imno007
Well-known member
That doesn't allow a different auto-conversation for different upgrades, though, does it?this add-on can help
User upgrade conversation
Premium upgrade: This XF2 add-on along with the entire collection can be purchased for $35.00 USD. Your Premium upgrade will allow you to download as many XF2 add-ons as you like for one year. Please see the entire collection located in the...
Nicolas FR
Well-known member
Nothing prevents to describe the advantages of each upgrade in the conversation. Members are still mature enough to spot which one they just bought.
imno007
Well-known member
Not that I'm in disagreement on that point, but all of that has already been discussed.
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