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File Uploader fails

Discussion in 'Troubleshooting and Problems' started by GipsyWF, Apr 15, 2011.

  1. GipsyWF

    GipsyWF New Member

    We just started getting this error when users are trying to upload files.

    The following error occurred
    example.png - The uploaded file is too large for the server to process.

    That file is 33k. PHP upload limit is set at 50M.

    We have been able to upload since the very beginning.

    We have not made any changes to Apache/ PHP / xenForo.

    xenForo upload limit is still set at 1024k, we have not changed that.

    No errors in Apache logs, or php logs.

    We are on latest xenForo version.

    PHP 5.3.5 / Apache 2.2.17
     
  2. Wuebit

    Wuebit Well-Known Member

    Silly question but is the Is the folder writeable? :)
     
  3. Digital Doctor

    Digital Doctor Well-Known Member

    This has been reported before.
    Does this help ?
     
  4. GipsyWF

    GipsyWF New Member

    yes permissions are 777 on data and internal_data
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

    Did the problem suddenly start after upgrading XenForo?

    Or have you been on the latest version for a while and it started a few days after upgrading?

    If the latter case, then you should speak to your host to enquire if they have made any changes.
    Are you on shared hosting or a VPS/dedicated?
     
  6. GipsyWF

    GipsyWF New Member

    We upgraded on 4/7 with no problem.

    I am the hosting at Amazon. I did not change anything.
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    If it was working after upgrading then it has to be a host/server related issue.
    I would contact them to determine what has changed to stop it working.
     
  8. GipsyWF

    GipsyWF New Member

    I fixed it by creating a new server from an Amazon Server Image, copied the entire web directory over to the new server. Now all is OK. So it looks like it was server related.

    Thanks
     
    Digital Doctor likes this.

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