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He's just moved from AT&T's DSL to their U-Verse package which included an upgrade to a new modem/router. It's the second time I've ran into someone with this issue (or something similar) and I'm at a loss for what to suggest.
It seems like this is a setting coming from the manufacture or from the AT&T installation techs...so I'm thinking it's more on the user end than my end.
Am I alone with this? Anyone else received as similar bug report on your site?