XF 2.0 Emails not being sent, got server error

[Dreamplay]

Emails that I manually send via communication or emails that automatically get sent such as email verification does not get sent. I am getting this server error:

Server error logs
Clear
Email to lukas.friman@live.se failed: Connection to tcp://158.69.126.166:465 Timed Out

• • Sunday at 2:12 PM
  • src/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php:404

Email to lukas.friman@live.se failed: Connection to tcp://158.69.126.166:465 Timed Out

• • Saturday at 3:11 AM
  • src/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php:404

Email to lukas.friman@live.se failed: Connection to tcp://mail.alter-community.com:465 Timed Out

• • Friday at 5:32 PM
  • src/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php:404

Email to lukas.friman@live.se failed: Connection to tcp://mail.alter-community.com:465 Timed Out

• • Thursday at 7:40 PM
  • src/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php:404

Email to lukas.friman@live.se failed: Connection to tcp://mail.alter-community.com:465 Timed Out

• • Thursday at 7:39 PM
  • src/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php:404

Email to lukas.friman@live.se failed: Connection to tcp://mail.alter-community.com:465 Timed Out

• • Thursday at 7:39 PM
  • src/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php:404

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Server error log

• Swift_TransportException: Email to lukas.friman@live.se failed: Connection to tcp://158.69.126.166:465 Timed Out
• src/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php:404
• Generated by: Dreamplay
• Apr 29, 2018 at 2:12 PM

Stack trace
#0 src/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(289): Swift_Transport_AbstractSmtpTransport->_getFullResponse(0)
#1 src/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(117): Swift_Transport_AbstractSmtpTransport->_readGreeting()
#2 src/XF/Mail/Mailer.php(276): Swift_Transport_AbstractSmtpTransport->start()
#3 src/XF/Mail/Mail.php(335): XF\Mail\Mailer->send(Object(Swift_Message), NULL)
#4 src/XF/Job/UserEmail.php(69): XF\Mail\Mail->send()
#5 src/XF/Job/AbstractUserCriteriaJob.php(59): XF\Job\UserEmail->executeAction(Object(XF\Entity\User))
#6 src/XF/Job/Manager.php(241): XF\Job\AbstractUserCriteriaJob->run(7.99999904633)
#7 src/XF/Job/Manager.php(187): XF\Job\Manager->runJobInternal(Array, 7.99999904633)
#8 src/XF/Job/Manager.php(103): XF\Job\Manager->runJobEntry(Array, 7.99999904633)
#9 src/XF/Admin/Controller/Tools.php(120): XF\Job\Manager->runByIds(Array, 8)
#10 src/XF/Mvc/Dispatcher.php(249): XF\Admin\Controller\Tools->actionRunJob(Object(XF\Mvc\ParameterBag))
#11 src/XF/Mvc/Dispatcher.php(89): XF\Mvc\Dispatcher->dispatchClass('XF:Tools', 'run-job', 'html', Object(XF\Mvc\ParameterBag), 'tools', Object(XF\Admin\Controller\Tools), NULL)
#12 src/XF/Mvc/Dispatcher.php(41): XF\Mvc\Dispatcher->dispatchLoop(Object(XF\Mvc\RouteMatch))
#13 src/XF/App.php(1891): XF\Mvc\Dispatcher->run()
#14 src/XF.php(328): XF\App->run()
#15 admin.php(13): XF::runApp('XF\\Admin\\App')
#16 {main}
Request state
array(4) {
["url"] => string(24) "/admin.php?tools/run-job"
["referrer"] => string(149) "https://alter-community.com/admin.php?tools/run-job&only_ids=102&_xfRedirect=https://alter-community.com/admin.php?users/email&sent=1"
["_GET"] => array(1) {
["tools/run-job"] => string(0) ""
}
["_POST"] => array(3) {
["_xfRedirect"] => string(56) "https://alter-community.com/admin.php?users/email&sent=1"
["_xfToken"] => string(8) "********"
["only_ids"] => string(3) "102"
}
}

 

[Paul B]

The error states the connection is timing out.

That could imply a connection issue between your server and the SMTP server.

Unless you specifically need to use SMTP, we typically recommend using the default (PHP) method for emails.

 

[Dreamplay]

The error states the connection is timing out.

That could imply a connection issue between your server and the SMTP server.

Unless you specifically need to use SMTP, we typically recommend using the default (PHP) method for emails.

PHP doesn't give a response at all.

 

[Dreamplay]

Bump

 

[Paul B]

You will have to get your sysadmin or host to investigate.

 

[Dreamplay]

This has already been done. I've spent 2 weeks with them trying to figure out what's wrong and they've checked pretty much everything. Any ideas except trying to reinstall?

 

[Paul B]

Reinstalling XF won't help - the problems are at the server level, outside XF.

 

[Dreamplay]

I mean, the server has been checked in every way, including comparing to other users who use Xenforo. I could ask them again, possibly ask them for a total reinstall of my webhost but I want to make sure every loose end is tied up before then. Is there no way that it could be Xenforo that can't create a connection to the email server?

 

[Paul B]

If email via PHP doesn't work then that should be fairly simple to resolve as it typically just involves installing a mail transfer agent (e.g. Postfix or SendMail) and PHP configured to use it (sendmail_path).

I don't know who your host is but perhaps switching hosts would be the better option.

 

[Dreamplay]

The thing is, while posting with PHP it doesn't give a error at all which leads me to believe that there could be a problem with Xenforo when it's supposed to try and send an email. Is there any ground to my hypothesis?

 

[Paul B]

Not necessarily.

https://xenforo.com/community/resources/email-troubleshooting-guide.5086/

The first thing to check would be the mail server log.