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XF 1.5 Emails Not All Being Sent

Discussion in 'Troubleshooting and Problems' started by Grizzly Adam, Dec 4, 2015.

  1. Grizzly Adam

    Grizzly Adam Active Member

    We've been trying to figure this one out for a couple weeks now. Using XF 1.5.1 and running PostFix 2.11.0. Many emails are being sent, but some users (most notably another admin) are only receiving notifications for a few select threads and conversations.

    I had our hosting company take a look at this and they tweaked postfix to improve it's performance some, but there doesn't seem to be a problem on their end. The server reports 0 messages in the queue. Any ideas?
  2. Mike

    Mike XenForo Developer Staff Member

    They should be able to look at the raw error logs to see the result of the mails being queued and sent (in case there's an error). There wouldn't be anything that would vary from conversation to conversation for example -- it should be sent consistently.
  3. Grizzly Adam

    Grizzly Adam Active Member

    There is no sort of error in the database that could cause people to not receive notifications on some messages?
  4. Mike

    Mike XenForo Developer Staff Member

    No. If they can see the conversation, they would get the email. (They could choose not to receive emails, but they wouldn't get them for some conversations then.)
  5. Grizzly Adam

    Grizzly Adam Active Member

    Thanks, I'm more libel to think that he is somehow having the emails intercepted. We had a similar problem when we first started when our emails were being rejected as spam by gmail and aol due to someone who used to have our domain.
  6. Tracy Perry

    Tracy Perry Well-Known Member

    If your mail is being rejected by gmail/hotmail/etc. then there should be a notation in your MTA mail log on the 550 reject reason.
  7. Mike

    Mike XenForo Developer Staff Member

    Doh! That's what I was trying to say initially -- I just noticed I said raw "error log" instead of "email log"! The MTA log should show every email handed to it.
    Tracy Perry likes this.

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