Email not being delivered

Sumanta0018

New member
Hello everyone,
Recently I was facing email delivery related problem with my godaddy hosting, so I switched to knownhost (many were recommending on xenforo).
but still facing same problem, using PHP built-in mail system but email is not being delivered.
I tried test outbound email, no error from xenforo side, but not receiving test email also.
any idea... how to fix this issue?
I tried to contact knownhost, they told me to use smtp for sending email.

Reply From Knownhost-
"Hi
You have to use authentication on local server. If you're able to configure PHPmailer this way, you can use it on the site.
Thanks,"

how to use authentication on local server?
 
Last edited:

fly

Well-known member
While its possible that you might resolve it with just an SPF record. I'd highly recommend you get yourself an SMTP service.
 

motowebmaster

Well-known member
I helped someone that was running XF on knownhost, and there is some truth to the feedback you received. I think it was a setting in the customer Knownhost portal. If you can't receive even hosting/server notifications in your email, that would be where to check.

On the other hand, I agree that using an external SMTP email service is the better way to go. There are other threads here on options.
 

ACJM

Member
I helped someone that was running XF on knownhost, and there is some truth to the feedback you received. I think it was a setting in the customer Knownhost portal. If you can't receive even hosting/server notifications in your email, that would be where to check.

On the other hand, I agree that using an external SMTP email service is the better way to go. There are other threads here on options.
Changing mail providers isn’t always best, it depends on what the current web host uses to be honest.

A lot are using mailchannels now which removes the overhead of managing their own SMTP service and black lists etc.. which is perfectly fine to use from the hosting provider.

Does anyone know if knownhost offloads it’s SMTP relay to another provider like mail channels?

As mentioned above from another user, check SPF records as well, a good email spam system will block your emails if it’s not configured correctly.

Reach out via PM if you would like some assistance I’m more than happy to help.
 
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