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XF 1.5 Email Issues - Not Being Received Perhaps Not Sending ??

Discussion in 'Troubleshooting and Problems' started by Glenn Kilpatrick, Sep 9, 2015.

  1. Im new to Xenforo having just migrated from SMF.. I few potential members have messaged me via Facebook to say they have registered but the verification email does not arrive.

    I checked this out myself and it seems to be true. I cant see the email anywhere. Not in Inbox or spam folders.

    Is there a way to troubleshoot this please?? Even to check if emails are being despatched.

    This may even be a server issue. but I just don't know where to start.

  2. Brogan

    Brogan XenForo Moderator Staff Member

    Do you have any error logs in the ACP?

    Are you using the default PHP mail function or SMTP?

    If you are using the default PHP mail function and there are no errors in the ACP, then this means the emails have been handed off to the server.

    At that point XenForo is no longer involved so you would need to check the mail server log to see whether they are being sent or not.

    Your host should be able to help with that if you are unsure how to check the log.

    If they are being sent then it could be any number of reasons why they aren't being delivered.
    This resource should help: https://xenforo.com/community/resources/dealing-with-spam-filters.366/
  3. Am I looking in the right place. There doesnt seem to be an error log ??
    Screen Shot 2015-09-09 at 14.51.01.png
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Click on the Server Error Log link.

    However, if there is no notification on the ACP home page of any errors, then there won't be any.
  5. Nothing in the server log. So what is my next step ?? Im on VPS with Linode.
  6. Brogan

    Brogan XenForo Moderator Staff Member

  7. How do I know if im usuing default php function ??
  8. Martok

    Martok Well-Known Member

    ACP > Options > Email Options

    If "Email Transport Method" is set to Default then you are using the default php function.
  9. Yes it is. So this means its a server issue ?? Is there any work around as I dont understand my server
  10. Brogan

    Brogan XenForo Moderator Staff Member

    Ideally you should contact your host and ask them to investigate, as I posted above.

    Otherwise you can try switching to SMTP.
  11. Tracy Perry

    Tracy Perry Well-Known Member

    Odds are your outbound mail is being blocked by the receiving MTA.
    You can check the mail logs in the /var/log location on your server.
    What the mail log will be called (and the exact location) will be dependent upon your MTA that you are using (Exim, Postfix).
  12. We seem to have found the problem. Something to do with the server not permitted to use Gmail.
  13. Tracy Perry

    Tracy Perry Well-Known Member

    Firewall enabled and blocking the outbound ports for connection that is used for SMTP?

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