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XF 1.5 Email: Connection Refused

Discussion in 'XenForo Questions and Support' started by Pixel Squad Ltd, Jun 4, 2016.

  1. Pixel Squad Ltd

    Pixel Squad Ltd New Member

    I am trying to use my Google Apps email to send my confirmation emails, unfortunately, after going through the settings over and over again. I keep getting this same error

    Email to [EMAIL ADDRESS] failed: Connection refused

    When I click on the error, this is what comes up.

    Error Info
    Zend_Mail_Protocol_Exception: Email to [EMAIL ADDRESS] failed: Connection refused - library/Zend/Mail/Protocol/Abstract.php:277
    Generated By: Unknown Account, A moment ago
    Stack Trace
    #0 /home/crimecoastforums/public_html/library/Zend/Mail/Protocol/Smtp.php(167): Zend_Mail_Protocol_Abstract->_connect('ssl://smtp.gmai...')
    #1 /home/crimecoastforums/public_html/library/Zend/Mail/Transport/Smtp.php(216): Zend_Mail_Protocol_Smtp->connect()
    #2 /home/crimecoastforums/public_html/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
    #3 /home/crimecoastforums/public_html/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
    #4 /home/crimecoastforums/public_html/library/XenForo/Mail.php(175): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
    #5 /home/crimecoastforums/public_html/library/XenForo/Mail.php(152): XenForo_Mail->sendMail(Object(Zend_Mail))
    #6 /home/crimecoastforums/public_html/library/XenForo/Model/UserConfirmation.php(241): XenForo_Mail->send('[EMAIL ADDRESS]', '[USERNAME]')
    #7 /home/crimecoastforums/public_html/library/XenForo/ControllerPublic/LostPassword.php(84): XenForo_Model_UserConfirmation->sendPasswordResetRequest(Array)
    #8 /home/crimecoastforums/public_html/library/XenForo/FrontController.php(351): XenForo_ControllerPublic_LostPassword->actionLost()
    #9 /home/crimecoastforums/public_html/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
    #10 /home/crimecoastforums/public_html/index.php(13): XenForo_FrontController->run()
    #11 {main}
    Request State
    array(3) {
    ["url"] => string(46) "http://crimecoastforums.com/lost-password/lost"
    ["_GET"] => array(0) {
    }
    ["_POST"] => array(3) {
    ["username_email"] => string(18) "[EMAIL ADDRESS"
    ["g-recaptcha-response"] => string(932) "03AHJ_Vut7ZZqXOdKgwHm0oh7PRTRGRzJEyuulxw1ke6y2HRqZj4BklWLgu1bOgDgx9Hhyl246qbQtM6GEa93uw9lbIj2mVvEfNgZVdCePLbleQQLrCzjUFKssZgJCR8kvH1NSAv_mtQe-AYKggLg8ajZct9ZKuBsfcS5fI4MSFpF2jMgYCAl3qN1OK2HNWL_d8Ns6iXy0-yN3vG_I8KnuQU7u535SwXMlyMBKy95ak2yj6ODP7V16F6vXju0JT2xkoJ0pOJO5XtgR2wky1bX26Rmk-mfMD5oC-0eE_mB9jImz9s_M4Nj0XtUX5LhMn9TrWWN8GEbV-uTYGczzQNMDFqSV_iFI17k50VSg4dKaGthPfpUr5FGuwhTpa-xMj226kC22CRfzQTEhpn4y8mUGGZhrcCZ-of3ds4-3TPAvm6aYd7GWN9-t2_O7N3m4-8l1fr4m4Fezl36hEqyvXkIBV4m6D5uPBDgvb2FAx8rfkWKkvVXg4HI-W6dXgYhvtr2_hZWsb8orA7OFdakS05qldaCfpNZYFIvSrHYFzjGoZDuyYEwuKhedeDbYJdBWPCLZrAl9mcGi_dxNg7IFcX9JLY1qMCgGO6uBqWp8DI3nIX7s_1XYq2wv0n06cKu6MQpkU9py3v_hzcC1TVN_9bJkQICkdajwDcEsRInaEUHl2RVStxHhA3GCOpk2-HKHsusNar6_dvgeDjZnIqjUPgNRl_nfjgXcMnqOOn_GpRXUMl7lUlz8Qxp6bGxfD8n26DHJpg15RNWMWe7j8YJXSzZ4pVg1GRuzYRKxIXwWGYWOThg7BphZ32KaIwEsKl7pZzrl_acqP-hADy4SKKzO7aHtPqKD1I5MgSsaT4VdOSgIdORdbI0eIsIJ0YWqrYULn1bQ6dman2iprVAfwdPkIGeOGF1LcyAf5D--HA"
    ["_xfToken"] => string(8) "********"
    }
    }
     
  2. Mike

    Mike XenForo Developer Staff Member

    This is indicating that the connection to your SMTP server failed. Specifically, it was blocked. This might be an outgoing firewall blocking your request. If you're 100% sure that you entered the right SMTP details, then you may want to check with your host to see if they're blocking connections.
     
  3. Pixel Squad Ltd

    Pixel Squad Ltd New Member

    Thank you @Mike for your reply, I am still having this issue. By my host, do you mean my email provider (Google Apps) or my website hosting provider (GoDaddy)
     
  4. Mike

    Mike XenForo Developer Staff Member

    Usually your web host, but can you screenshot your email configuration in XF? (You can hide the username and password part.)
     
  5. Pixel Squad Ltd

    Pixel Squad Ltd New Member

  6. Pixel Squad Ltd

    Pixel Squad Ltd New Member

    @Mike here is a screenshot of my SMTP settings.
     
  7. Mike

    Mike XenForo Developer Staff Member

    You previously mentioned that SMTP relaying was blocked on your hosting. Is that not the case?

    Based on your use of smtp-relay.gmail.com, have you entered your server's IP as an allowed sender? There are a few options you can use here. If you want to use the SMTP relay, there are other steps you need to take. See https://support.google.com/a/answer/176600?hl=en for more details.
     

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