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XF 1.4 Email Confirmation Link not working.

Discussion in 'Troubleshooting and Problems' started by Fraser-K, Apr 12, 2015.

  1. Fraser-K

    Fraser-K New Member

    So, whenever some-one registers they get this message in their email:


    So when they click that link this shows up:

    My settings are:

  2. Jeremy P

    Jeremy P Well-Known Member

    Looks like you added /forum to your board URL for some reason, when it's installed to the root.
  3. Mike

    Mike XenForo Developer Staff Member

    Your board URL is wrong as your forum is installed in the root. It should not have "/forum" at the end.
  4. Fraser-K

    Fraser-K New Member

    Fixed it now it's all working :D Thanks :)
  5. Skisma

    Skisma Member

    @Mike I've got the exact same issue as the OP here. I removed the /forums extension for the Board URL, saved changes and user is still getting this error when clicking the link. Do you think he needs a new link now? If so, how do I regenerate one?
  6. Brogan

    Brogan XenForo Moderator Staff Member

    Yes, they will need a new email with a new link.

    You can resend a new email via the link in the ACP on the user profile page.

  7. Skisma

    Skisma Member

    Awesome that worked! One last question though, only because I'm stumped and would like to know.

    Now that I've removed the /forums extension from Board URL, how is t hat url still working? It's working perfectly fine because I want my forums to point to http://forgehaven.com/forums/, but I'd like to know how it's working.
  8. Brogan

    Brogan XenForo Moderator Staff Member

    The /forums is an internal route.

    The Board URL is primarily used for emails and the sitemap.

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