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XF 1.4 Downgraded Members Keep Benefits of Paid Membership

Discussion in 'Troubleshooting and Problems' started by System0, Jul 20, 2015.

  1. System0

    System0 Active Member

    Last year I raised the issue of registered members still being able to display a signature; despite the fact it my permissions are set up so that only premium members (i.e. paying members) should only have this option.

    This issue still prevails in Xenforo, but I worked around it by using a conditional in the message template that only displays signatures if they are from a particular user group.

    Today I found another user permission with registered members that used to pay for a premium membership. The member was able to send me a private message. The private messaging system is completely disabled for registered members, but the member was able to message me because they had previously upgraded their account.

    However, despite downgrading their account, they can still use the private messaging system. This is despite the fact they belong to a user group that does not permit this.

    What is causing this?

    Clearly, member upgrades should not be active if the member downgrades. I have tested permissions using a test account and despite the test account not being eligible to send messages, the account is able to do so because they used to belong to a user group that allowed.

  2. Brogan

    Brogan XenForo Moderator Staff Member

    Did they reply to an existing conversation?

    If not, your permission settings are incorrect.
  3. System0

    System0 Active Member

    Yes they replied to an existing conversation.

    But why would they still be able to use the messaging system if permissions deny it? Is this by design?
  4. Brogan

    Brogan XenForo Moderator Staff Member

    The permission is 'Start personal conversations', so it doesn't apply to existing conversations.
  5. System0

    System0 Active Member

    I appreciate that, but it is still a big hole in the upgrade system. Private messaging is one of the main ways to encourage people to upgrade. As it stands, someone who downgrades could continue to have personal conversations with members they had contacted previously for as long as they want; despite the fact they are not paying for that feature.

    This could potentially be a problem for me personally as I provide a lot of support via the messaging system, therefore people could continue to send me support queries.
  6. Lawrence

    Lawrence Well-Known Member

    You should make a suggestion in the suggestions forum, :) A permission to Reply to conversations would be beneficial over-all, especially for Admins who maybe want to give a "verbal warning" in private or to explain a rule, or to send a welcome email and not have their in-boxes filled with replies to them all. It would compliment the option to Lock a conversation nicely.
  7. System0

    System0 Active Member

    Nice idea. I agree. I have always been reluctant to set up a welcome message with forums because every day my inbox was inundated with replies. And these inevitable lead to long discussions that drain my time.
  8. Martok

    Martok Well-Known Member

    You can use the new welcome message in 1.5 without this issue.

    XF 1.5 - User messaging improvements and welcome contact
    System0 likes this.
  9. Liam W

    Liam W Well-Known Member

    Lawrence and System0 like this.
  10. System0

    System0 Active Member

    Liam W likes this.

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