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Do moderators need to know ALL moderator tools?

Discussion in 'Forum Management' started by overifist, Dec 5, 2015.

  1. overifist

    overifist Member

    So let's say you have a really good moderator. He is good at solving disputes and moderating in general. But he doesn't know all the moderator tools and is unwilling to learn them.

    What do you do?
    And do moderators need to know ALL moderator tools?
  2. ehd

    ehd Active Member

    No. Be glad and thankful you have him.
  3. Alfa1

    Alfa1 Well-Known Member

    Some people have difficulty with learning new functionality. Often the solution is simple. Show the person how you do it. You can do this in person, by using teamviewer, by creating a video (can be reused) or by trying to walk through by chat/IM (doesn't always work well)
    In most cases people really appreciate your patience and effort you take to show them.
    borbole likes this.
  4. borbole

    borbole Well-Known Member

    Give them time and be thankful that they are helping you.

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