Ok. So a member requested their account was closed. I made a note of their email address before deleting the account and anonymising it as "previous member" so any posts were anonymised. I then emailed them from the forum email confirming their account was closed as requested and their data removed as requested.
They are being awkward and have replied saying - if all my data has been removed, why are all my posts and photos still there.
As far as I'm aware, as long as their content is anonymised, I don't have to remove it do I? I'm in the Uk so subject to GDPR
"Your personal data has been removed from the database and server, your content has been anonymised.
But could do with a bit more than that. Could I say that the terms and conditions are clear that "You are granting us with a non-exclusive, permanent, irrevocable, unlimited license to use, publish, or re-publish your Content in connection with the Service. You retain copyright over the Content."
I guess they could argue - but I'm no longer a member so those terms and conditions don't apply now. What is the best way to handle this because I do not intend to remove all their content and mess up all the threads!
The irony is - if we are emailing then presumably her email address is still on the server! Or does that not count as it's not in the forum database.
They are being awkward and have replied saying - if all my data has been removed, why are all my posts and photos still there.
As far as I'm aware, as long as their content is anonymised, I don't have to remove it do I? I'm in the Uk so subject to GDPR
"Your personal data has been removed from the database and server, your content has been anonymised.
But could do with a bit more than that. Could I say that the terms and conditions are clear that "You are granting us with a non-exclusive, permanent, irrevocable, unlimited license to use, publish, or re-publish your Content in connection with the Service. You retain copyright over the Content."
I guess they could argue - but I'm no longer a member so those terms and conditions don't apply now. What is the best way to handle this because I do not intend to remove all their content and mess up all the threads!
The irony is - if we are emailing then presumably her email address is still on the server! Or does that not count as it's not in the forum database.