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Define Reasonable?

Discussion in 'XenForo Pre-Sales Questions' started by Bdoom, Aug 9, 2012.

  1. Bdoom

    Bdoom Member

    "We will maintain a reasonable policy regarding requests for refunds. "

    The license policy states that, but what does reasonable mean? What do you guys define as reasonable? I mean it really doesn't state specifically what is 'reasonable' and what isn't. Maybe giving some examples may be useful.
  2. Digital Doctor

    Digital Doctor Well-Known Member

    within 2 months of purchase, the software doesn't meet your needs (a feature expected of a forum is not present).

    The loss of time is much more valuable than the loss of $140.
  3. Chris D

    Chris D XenForo Developer Staff Member

    I would expect all cases to be dealt with on an individual basis.

    There's no need to publish a policy as everyone might have individual reasons to return their license.

    Best bet is to contact them by raising a support ticket http://xenforo.com/customers/support
  4. Digital Doctor

    Digital Doctor Well-Known Member

    I am pretty sure they are more than reasonable. No one has complained about the REFUND policy that I can remember. If they were hard nosing lots of people, I suspect there would be lots of complaints.

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