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Define Reasonable?

#1
"We will maintain a reasonable policy regarding requests for refunds. "

The license policy states that, but what does reasonable mean? What do you guys define as reasonable? I mean it really doesn't state specifically what is 'reasonable' and what isn't. Maybe giving some examples may be useful.
 

Digital Doctor

Well-known member
#2
within 2 months of purchase, the software doesn't meet your needs (a feature expected of a forum is not present).

The loss of time is much more valuable than the loss of $140.
 

Chris D

XenForo developer
Staff member
#3
"We will maintain a reasonable policy regarding requests for refunds. "

The license policy states that, but what does reasonable mean? What do you guys define as reasonable? I mean it really doesn't state specifically what is 'reasonable' and what isn't. Maybe giving some examples may be useful.
I would expect all cases to be dealt with on an individual basis.

There's no need to publish a policy as everyone might have individual reasons to return their license.

Best bet is to contact them by raising a support ticket http://xenforo.com/customers/support
 

Digital Doctor

Well-known member
#4
I am pretty sure they are more than reasonable. No one has complained about the REFUND policy that I can remember. If they were hard nosing lots of people, I suspect there would be lots of complaints.