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Discussion in 'XenForo Questions and Support' started by ncbetz, Aug 14, 2016.

  1. ncbetz

    ncbetz Formerly Noah Betz

    Hi,

    I put these files into my avatar directory for both my style and the default style yet it still is not giving it to new members. Am I missing a step?

    Screen Shot 2016-08-13 at 6.45.10 PM.png

    Thanks,
    Noah
     
  2. Russ

    Russ Well-Known Member

    Looks like the M and L are working, the S is missing though. Double check your directory again.

    Screenshot_4.png
     
    ncbetz likes this.
  3. ncbetz

    ncbetz Formerly Noah Betz

    Where do you see it working?
     
  4. Chris D

    Chris D XenForo Developer Staff Member

  5. ncbetz

    ncbetz Formerly Noah Betz

    Ah, I see. I checked another browser and it works. Except for the fact that when you click on a username it is a blank gray screen and the fact that in threads and posts it shows the old one. I think I need to fix the dimensions.
     
  6. ncbetz

    ncbetz Formerly Noah Betz

    @Chris D - I have all the files uploaded and in the correct size, and cleared cache... I still have it bank when I click on a username (when I go to profile page it pops up). It also is super big when I search a username.
     
  7. ncbetz

    ncbetz Formerly Noah Betz

    Screen Shot 2016-08-13 at 7.06.06 PM.png

    I have an "S". Hmm...
     
  8. Chris D

    Chris D XenForo Developer Staff Member

    The image is loading, but it is far too big:

    [​IMG]

    L size images should have a maximum width of 192px. This is 1000px.
     
  9. ncbetz

    ncbetz Formerly Noah Betz

    What directory should my images be in? My style or the main xF one? I just uploaded images with the correct sizes (49, 96, 196). I guess it takes a bit to update?
     
  10. Chris D

    Chris D XenForo Developer Staff Member

    You're putting them in the correct place.

    Those are not the correct sizes.

    It's 48, 96 and 192.

    S and L sizes currently seem to be 1000.

    It doesn't take a while to update, it's just your browser will cache the last copy of the image for performance reasons. On Windows you can do Ctrl + F5 which should trigger a hard refresh, or Mac you can do Cmd + Shift + R.
     
  11. ncbetz

    ncbetz Formerly Noah Betz

    I do not know why is says 424... I changed it to 192, and when I went to resize it said it was 192 not 424. It might be an issue with Preview.
     
  12. ncbetz

    ncbetz Formerly Noah Betz

    Okay, so I just double checked and all the files uploaded are the correct size. I have 48, 96, and 192.
     
  13. ncbetz

    ncbetz Formerly Noah Betz

    Is it because it has a transparent background?
     
  14. Brogan

    Brogan XenForo Moderator Staff Member

    It's all working fine as far as I can tell.
     
  15. ncbetz

    ncbetz Formerly Noah Betz

    Yep! I got it fixed. I re-uploaded the same files and about 30 min later it worked on a different browser.
     

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