Customer Support

[bowdyyy]

Is this forum the only place to get customer support, for example if I want too upgrade a theme or edit some stuff and don't know how. do I have too ask that here?

 

[Chris D]

Yep, that would be here.

If you are already licensed and you wish to ask a question you need to log into the Customer area and go to the "Forum users" page and add your forum username there. You will then be able to post in the appropriate forum(s).

 

[Mike]

We do provide ticket support via the customer area (which guarantees a staff response, as we can't guarantee that here). This is the support that is part of the license and license extension.

Note that ticket support doesn't generally cover third-party elements or customization (beyond things that can be changed in the options -- we can't provide support for custom HTML, CSS or PHP edits for example).