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XF 1.4 Custom avatar/attachment file error; Plesk

#1
I'm getting this error when trying to merge Xenforo with Phpbb3.

upload_2014-10-5_8-25-41.png

Using these extensions:

upload_2014-10-5_8-26-54.png


Has anyone else had success or know the correct pathway using Plesk through godaddy?
 

Mike

XenForo developer
Staff member
#2
The path you're entering isn't actually correct -- it needs to be the absolute path on the server. I don't know where your phpBB files are, but I'm guessing before the httpdocs part, you actually want G:\PleskVhosts\heavenlychristianforums.com .
 
#3
The path you're entering isn't actually correct -- it needs to be the absolute path on the server. I don't know where your phpBB files are, but I'm guessing before the httpdocs part, you actually want G:\PleskVhosts\heavenlychristianforums.com .
Just tried that new pathway added on to the other, still not working.
 

Mike

XenForo developer
Staff member
#4
Please expand on "not working". What message do you get?

In general, I can't tell you the path to use as it's specific to how your server is setup. Your host would be able to give you guidance with the additional specifics they would know/have access to.
 
#5
Please expand on "not working". What message do you get?

In general, I can't tell you the path to use as it's specific to how your server is setup. Your host would be able to give you guidance with the additional specifics they would know/have access to.
Sorry about the vagueness. I'm getting the same error message (below). Also, why is it suggesting a pathway pointing to my C: in a windows temp file?

upload_2014-10-5_20-34-5.png
 
#6
Is there a way to just bypass the avatar path? I only have about 7 users to transfer in to Xenforo, I think they can manage uploading their avatar again.
 

Brogan

XenForo moderator
Staff member
#7
Try just creating a dummy directory in your XenForo installation called phpbbavatars, then just enter that in the field.

upload_2014-10-6_9-17-29.png

I just tested that on my local and it validated, allowing me to start the import.
 

Mike

XenForo developer
Staff member
#8
You seem to have a very strange open_basedir value -- broken slashing system (for Windows) and a double slash in there. You probably need to talk to your host about that as it may trigger other problems.

You can get away with entering "." as the directory too.
 

Brogan

XenForo moderator
Staff member
#10
Yes, you have installed XenForo in /upload rather than the root.

You will need to delete/archive the phpBB installation from the root and move the XenForo files there.
 

Brogan

XenForo moderator
Staff member
#12
You can purchase the official installation service from your customer area.

That only covers installation of XenForo though, not importing from other software.
 
#13
Thank you. I actually had my service provider do a reset for me. I did the XenForo install on my refreshed platform and then uploaded my old phpbb sql file and imported from there, to the right directory and used the "." to bypass the avatar debacle. Everything is where its supposed to be now and working just dandy! Thank you all for your help.