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XF 1.1 Create support forum user only sees own threads

Discussion in 'XenForo Questions and Support' started by Morgain, Dec 10, 2012.

  1. Morgain

    Morgain Well-Known Member

    I need to provide an information and support service to a particular usergroup.

    This usergroup should be able to post to this forum but NOT see each others' posts/ threads.
    [EDIT] What I mean is that the thread is visible to this user and admins for contact between them. Basically I don't want our admin Inboxes overflowing with these support posts.

    Notification on their posts go to admin. I guess I'd have to start the thread logged in as them. Would be nice if not necessary.
    Actually I want their post to go to a selected one of 3 support admins but I will need an addon for that.

    How do I do this?
     
  2. oman

    oman Well-Known Member

    You could go to the node permissions of the desired node, click the edit the usergroup's permissions in that node and set revoke to the following:

    nodeperms.png

    In terms of alerts, you could allow your admin group to use [bd] Forum Watch.

    Just an idea ;).
     
    Jake Bunce likes this.
  3. Morgain

    Morgain Well-Known Member

    Thanks very much.
    If I Revoke like that on this selected forum ...
    I guess I'd have to log in as every user in the usergroup to create their support thread. If I create it as myself (admin) they won't see it?
     
  4. MagnusB

    MagnusB Well-Known Member

    Revoke can be overwritten by having Allow at a higher tier group.
     
    Jake Bunce likes this.
  5. ManOnDaMoon

    ManOnDaMoon Well-Known Member

    Exactly, either your users will have to open the thread themselves, or you'll have to create it for them using their account.
     
    Jake Bunce and Morgain like this.

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