Cannot reproduce Copy/paste image from clipboard

[sbj]

Affected version

XF 2.02

Firefox Quantum 59.0 64-Bit
Win 8.1

See gif:


https://gfycat.com/ScarceQuarterlyAmericanmarten


Gif as download file:

https://www.upload.ee/files/8176413/quote2.gif.html

 

[Chris D]

I've just had a go at reproducing this and I can't on Windows 10 and Firefox 59.

Which application are you using to copy the screen grab to the keyboard? If you were to use another application, such as the built in Windows Snipping Tool, does it make any difference?

Once the image you've pasted appears, if you right click on the editor content and then click "Inspect" or "Inspect Element" can you try and copy and paste what the actual editor content HTML looks like? That might help us identify the issue.

 

[sbj]

Which application are you using to copy the screen grab to the keyboard?

I used the "print" key on my keyboard to capture the whole screen, went to microsoft "paint" and pasted the whole screenshot of my screen. Then, as you see in the video, I snipped a bit of the whole screenshot by using "ctrl+x" and used "ctrl+v" to paste into the xf bbcode editor.

If you were to use another application, such as the built in Windows Snipping Tool, does it make any difference?

I also tested this with the suggested Windows Snipping Tool, same effect.
Also Firefox Quantum has now a built-in Snipping tool, you can access it with mouse right-click, also same effect.

Once the image you've pasted appears, if you right click on the editor content and then click "Inspect" or "Inspect Element" can you try and copy and paste what the actual editor content HTML looks like?

<img src="data:image/png;base64,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" alt="" class="fr-draggable">

Actually when the element is inspected, it starts with

<img class="fr-draggable" src="that long img code" alt="">

but when copied from the inspected element, it doesn't copy that somehow when I say "copy outer HTML".

Hope it helps.

 

[Chris D]

I guess it could be a Windows 8 thing, which I can't easily test. Can anyone else confirm this in Windows 8.0 or 8.1?

 

[Chris D]

@sbj are you able to reproduce the same issue on https://www.froala.com/wysiwyg-editor/?

Once you’ve pasted the image if it has worked you’ll see a URL which starts with this if you go into code view:

https://s3-eu-west-1.amazonaws.com/froala-eu/temp_files

I suspect if it hasn’t work you will see a long data URI like you’re currently seeing.

 

[sbj]

I suspect if it hasn’t work you will see a long data URI like you’re currently seeing.

 

[Chris D]

Ok, I'll pass this on to Froala to investigate further.

If anyone else on Windows 8.1 can have a go at reproducing it, that will be appreciated.

 

[S Thomas]

http://fs5.directupload.net/images/180314/laqapqvg.png
Can't reproduce it. Win 8.1 / Nightly 61.

 

[sbj]

Anything new regarding this?

 

[Chris D]

Nope, I'll report back once we've heard anything back from Froala.

 

[Chris D]

Unfortunately it seems this only applies to you. Froala cannot reproduce it and it seems like @yoloswaggerino cannot either.

They included a screen recording of their testing for reference:

https://github.com/froala/wysiwyg-editor/issues/2645#comment-379721009

 

[sbj]

It took them 26 days to just open Firefox, paste an image and record it and then saying that they can not reproduce it?
I don't want to imagine how they support their stuff usually. "Oh, hey look, it works for me, so it must be you.".
Ok, I stop the ranting, not your fault Chris.

Anyway, well I obviously tested by disabling the few addons I had (like adblocker), but had the same result. I will try to make a firefox re-installation and see if that helps. I didn't have that problem prior the new Firefox though. Have to figure out how I can save my passwords and bookmarks with the new Firefox and then see from there. Thanks for the feedback.

 

[Chris D]

Well not exactly. It took them 26 days to do whatever it was they’ve been doing for the last 26 days until it was time to get to this particular issue and I’m sure they’ve had plenty to do in terms of other bugs and other support and further development.

The end result is still the same though. Even if it was fixable and was fixed on day 1, the next version hasn’t been released yet and then before you get hold of it, we’d have to do our next release so all things considered I don’t think we’ve lost any time here.

 

[sbj]

It is not about losing time. I can wait for months, no problem.
But I find their practice not friendly.
They waited 26 days (and did whatever they had to do), put 1 minute time into and closed the issue, just like that.
At least give me the chance to investigate further, don't close it just yet. Closed means they already decided it is my problem, not theirs.
What should I do now? Why not asking for more feedback or parameters, there must be some browser specific parameters for javascript or whatever the language is they can surely look into?
Oh no, wait. Just open firefox paste an image, make a video out of it and close the issue.
Sorry but that kind of investigation is ********. They didn't even ask for one feedback from my side.

Imagine a problem in XF. I remember someone having an issue with iphone registering or something. Did you just close the issue telling him that it works for you and done? No, you told him that this issue is due him having an old version of iOS. You investigated and didn't rely on the fact that it works for you.

I am so furious right now. Usually I avoid insults but this kind of treatment deserves me being insulting them on a different level, but I won't do it.
I'll deal with it by myself then, no problem. You can close this issue.

 

[S Thomas]

The issue being closed does not mean it cannot be reopened. It's just a standard procedere to fasten up the casual steps (we cannot reproduce -> you cannot provide more details -> it stays closed // we cannot reproduce -> you provide more details -> may be reopened). That being said, you can always start Firefox with a clean profile (like freshly installed without re-installing) and try it that way, although my Firefox is heavily customized and I cannot reproduce your problem.

 

[sbj]

The issue being closed does not mean it cannot be reopened.

Of course you can, but that is not the point.

(we cannot reproduce -> you cannot provide more details -> it stays closed /

Who said I cannot provide more details? They didn't even ask me for more details. So it is actually this way:
we cannot reproduce (by simply investing 1 minute, maybe more if they needed to setup Win 8.1) -> we close it, it is you.".

That being said, you can always start Firefox with a clean profile (like freshly installed without re-installing)

If I start a clean profile, do I lose my old stuff like passwords and stuff?

 

[S Thomas]

If you don't override your profile, no. You can create multiple profiles. But you can also start Firefox in safe mode. I would start with that one. https://support.mozilla.org/en/questions/1010575

 

[Lukas W.]

Who said I cannot provide more details? They didn't even ask me for more details. So it is actually this way: we cannot reproduce (by simply investing 1 minute, maybe more if they needed to setup Win 8.1) -> we close it, it is you.".

Thing is: if ticketing is handled the way you're suggesting it, tickets will stay open forever. While they are (supposed to) actively developing and maintaining their product, you - as a bug reporter - may not actively use their software or check their bug tracker and your ticket. So if they can't find any problem on their code, how long should they retain the ticket open? And is it necessary to invest extra time in having to check all open tickets regularly if there has been no feedback for X days to close them? How many days should X days be, before it's not considered "rude" anymore to close the ticket or to be sure that you are not providing any more details? A closed ticket doesn't mean they're done with your problem. Also only because the video is barely a minute long that doesn't mean your problem hasn't been investigated for longer than that.
And additionally, at least they investigated. I had contact with customer supports that (probably) read the machine summary of my issue, then pasted me a pre-worded answer that clearly suggested they didn't even actually read my issue (sometimes because their pre-worded answer suggested steps that I described I had already taken, sometimes because their answer simply was not even on subject), and all of that took them more than a week to get back to. Multiply that times for and you have the time it takes to get a constructive answer that is not off-topic, but still won't solve your problem. Take that times eight and you finally get someone who actually understands your problem. It could be wayyyy worse than waiting 26 days.

 

[sbj]

And is it necessary to invest extra time in having to check all open tickets regularly if there has been no feedback for X days to close them?

How many days should X days be, before it's not considered "rude" anymore to close the ticket or to be sure that you are not providing any more details?

Again, you also miss completely the point. The key point is that they haven't asked for one single feedback, none. Nothing. I reported here on XF my situation, Chris forwarded. And then what? Yeah, they closed it. The cherry on top of the cake is that they let me wait 26 days for what actually? Am I one step further?
Didn't I know that their editor works for others? It took them 26 days to show me a video that their editor works. What a support.

I see you handling your free addons, specially the BBCode one and the Profile one. I haven't seen you once telling the bug reporters "it works for me, here the video, case closed". No, you actually tried to get feedback. Asked them if they did this, tried this or tried a clean install, anything.
Obviously it is hard for developers to track down bugs, but because of that you try to get new info from the bug reporter. And then after your tried, you can't do much more than that.
In my case there is 0 try. I don't see none whatsoever try to help me.

My native language is not English (3rd language) but I know what "case closed" means. Same jargon is used for police detectives etc. When there is no new info, then you close it. But again, the police tries before they close a case, they investigate before they do.
They don't do their usual day jobs for a month and tell you the case is closed. Like wtf, can you imagine that?

Look, my problem is honestly a small issue. I don't want to exaggerate my situation and become a drama queen. But it is a matter of principle for me.
I am not expecting them to wait for me forever, but at least give me 1 day to give feedback. I had NONE chance to do it before they closed my case.
Of course I can go and make them re-open it by making a drama out of it, but this is not the point. The worst part is it is a paid software, not free. By laws they have to offer support (if they sell support in their agreements, which most do). If I am too nitpicky I could argue that on court making a case of that they don't deliver what they say. But this is hypothetically and very unlikely. I never would do such a thing. But it is just a matter of principles and I find it very rude not to give me any chance of feedback. They just closed it. After 26 days. After a 1 minute video showing me it works. Please, make my day and do the same thing for your addons. Let us all see how the users will respond to you, after you show them a video of your addons working for you. A bug? It works for you, see video, case closed. Feedback? Nah.

Btw. I am already over this. This thread can be closed, I just responded because you took the time to respond to me, so I wanted to acknowledge and appreciate it.

 

[Chris D]

Look, I don't want to cause offence, so please don't take it that way, but you are unfortunately coming across a bit like a "drama queen" (your words, not mine). The case is far from closed because as far as we (XenForo) are concerned, we still have an open and unresolved issue, and we will explore that until we can't any further. You just asked for 1 day to give feedback, well, we're still waiting for it. You've likely put more time and effort into complaining about the issue being "closed" in the last few days than you have in providing any further feedback on the issue, which is far from constructive.

It's worth noting that their response may simply indicate that they have nothing further to add. You have to appreciate that when faced with an issue that cannot be reproduced, it's nearly impossible to advise much more than "it works for me". To be honest, I'm not exactly sure what more they would be able to do. To be even more honest, I'm not sure what more we will be able to do, unless we can reproduce it ourselves.

However, my recommendation is that we put the very minor semantics of the issue being closed behind us, and focus on progressing it further, if we can.

I will try to make a firefox re-installation and see if that helps. I didn't have that problem prior the new Firefox though. Have to figure out how I can save my passwords and bookmarks with the new Firefox and then see from there. Thanks for the feedback.

Did you get anywhere with this?