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Conversation Replied via e-mail goes to me vs. user

Discussion in 'XenForo Questions and Support' started by Andy Larkins, Mar 9, 2012.

  1. Andy Larkins

    Andy Larkins Member

    Users that get an e-mail notice to a conversation sometimes reply to that e-mail with an e-mail vs. logging back in and entering the conversation. I end up getting these replies to my admin user.

    Where is this e-mail address changed? Can I set this e-mail box separate from mine? Id like to setup an auto responder to remind these people what to do.

    Thanks in advance

    Andy Larkins
  2. Brogan

    Brogan XenForo Moderator Staff Member

  3. Andy Larkins

    Andy Larkins Member

    so setting an autoresponder would probably not be a good idea? looks like I have one choice..the default e-mail address.
  4. Dean

    Dean Well-Known Member

    Several of my members have an "out of the office" auto responder so when they get a notification email, it responds "out of the office". Personally I do not think having 2 auto responders talking to each other non-stop is a good thing.
    Darkimmortal likes this.
  5. Ingenious

    Ingenious Well-Known Member

    Andy I found there are two things you can do to help mitigate this problem. The first is to add DO NOT REPLY text at the top of those emails, so people see they are notifications, not messages to reply to by email. The other which is more effective is just to remove the contents of the message from the notification (there's a setting for that). Then they HAVE to log in to see the message and reply.
  6. Andy Larkins

    Andy Larkins Member

    Thanks for the info. Where do I edit that e-mail to blank?
  7. Ingenious

    Ingenious Well-Known Member

    To add a message to the start of the email (see if that helps first), edit both of these phrases (one is for a new message, the other is for a reply to one):

    Screen shot 2012-03-10 at 22.05.29.png


    {receiver}, {sender} started a new personal conversation with you on the {board}.

    To simply remove the message from the email, go into Options > Email Options, then untick the box "Include full message text personal conversation notification emails."
  8. SnoSheriff

    SnoSheriff Active Member

    What are the possible options for -f parameter? I like the fact that emails notifications showe the conversation message but some users would hit "reply" from their email client and those reply messages arrive in my hard coded "Default Email Address" (Options>Email Options). Instead, I would like the return email address to be of that specific recipient member so these replies go to their email addy.
  9. Mike

    Mike XenForo Developer Staff Member

    You would need to change the code to that.

    You'd also be leaking someone's email address by just receiving a conversation message by them. (Not to mention the issues relating to conversations with more than 2 people in total.)

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