We get a lot of reports which we then need to review. Many of these reports are by members who are of good intent but who cross the line or wander into sketchy territory out of ignorance.
It would save us a lot of time if conversations would have a similar function like Upwork has. if you type contact details in an Upwork conversation then the system displays you a text about site protocol.
Similarly, it would be really helpful if the user would get a warning text about site rules or protocol, and has to click:
Are you sure you want to continue? YES /NO
And only show this warning to members once. (Else they will keep trying until they figure out what keywords are used)
Then file the report.
I believe that this would avoid a lot of reports that could be prevented.
Also: its quite problematic that we cannot delete offending conversation messages. Now we get a report about problematic content, but can do much besides warn. Even on warning the offending content remains.
Only in the case of a full spammer we can use the spam cleaner which resolves it.