The forums are for community-based support only. Answers are given voluntarily and not guaranteed.
Thanks for getting back to me. I finally get an answer, after a week and a lot of pushing.
However, your reply actually strengthens my suspicion that I'm on some unofficial "blacklist" as no one can be bothered to answer my questions, even when I bump it with reminder posts and other members also want to know. I can't believe that I have to actually log a ticket for a simple query like this that can be answered with one line where a public answer can help others too and makes for a richer customer support environment.
Also, crucially, in the official support FAQ from Brogan that I've screenshotted, it doesn't actually say that "answers are given voluntarily and not guaranteed" like you claim, just the statement in point 1 about posting here for support or open a ticket, I therefore expect that community support. All I've got is some unofficial comments from people like yourself or other customers that "answers are given voluntarily and not guaranteed" is apparently so and no apology at all for having left me hanging. That's just not good enough when you take a lot of money off people for your product.
Don't you think that the FAQ should at the very least be clarified in light of this so that people know what to expect? XF staff are on here all the time, especially Brogan who clearly has a lot of technical knowledge and dispenses lots of good technical advice, yet for some reason chooses not to answer my questions, even when I tag him, so he's clearly seen them.
Actually supporting your customers as per your claims is all part of good customer service to your paying customers and in this respect XF gets a big fat FAIL. But, it's not hard to fix something like this either, as you know. Just respect your paying customers a little more who keep you in your job and there's goodwill all round, possibly with more sales too. There are few things more frustrating than getting poor customer service, as I'm sure you know and waiting on the never never for people who can't be bothered to help is a very good example of it.
1. Where do I get support? You can use the XenForo Manual, post in the Community support forums, or open a support ticket if you have an active license. 2. What do I do if I think I have found a bug? Check that the problem doesn't occur on an unmodified style with no add-ons installed. Also...
xenforo.com
Anyway, the default order is not configurable so it would require custom development.
Well, that order is defined somewhere and obviously can be changed even if hardcoded as it's just software. Therefore, could you please just let me know which file it is and its location so I can have a play myself in the local test installation on my PC and I'll decide what I want to do?