XF 2.2 Changing default user list sort order in the ACP
- Thread starter FTL
- Start date
FTL
Well-known member
FTL
Well-known member
Thanks for getting back to me. I finally get an answer, after a week and a lot of pushing.
However, your reply actually strengthens my suspicion that I'm on some unofficial "blacklist" as no one can be bothered to answer my questions, even when I bump it with reminder posts and other members also want to know. I can't believe that I have to actually log a ticket for a simple query like this that can be answered with one line where a public answer can help others too and makes for a richer customer support environment.
Also, crucially, in the official support FAQ from Brogan that I've screenshotted, it doesn't actually say that "answers are given voluntarily and not guaranteed" like you claim, just the statement in point 1 about posting here for support or open a ticket, I therefore expect that community support. All I've got is some unofficial comments from people like yourself or other customers that "answers are given voluntarily and not guaranteed" is apparently so and no apology at all for having left me hanging. That's just not good enough when you take a lot of money off people for your product.
Don't you think that the FAQ should at the very least be clarified in light of this so that people know what to expect? XF staff are on here all the time, especially Brogan who clearly has a lot of technical knowledge and dispenses lots of good technical advice, yet for some reason chooses not to answer my questions, even when I tag him, so he's clearly seen them.
Actually supporting your customers as per your claims is all part of good customer service to your paying customers and in this respect XF gets a big fat FAIL. But, it's not hard to fix something like this either, as you know. Just respect your paying customers a little more who keep you in your job and there's goodwill all round, possibly with more sales too. There are few things more frustrating than getting poor customer service, as I'm sure you know and waiting on the never never for people who can't be bothered to help is a very good example of it.
Support FAQ
1. Where do I get support? You can use the XenForo Manual, post in the Community support forums, or open a support ticket if you have an active license. 2. What do I do if I think I have found a bug? Check that the problem doesn't occur on an unmodified style with no add-ons installed. Also...
xenforo.com
Well, that order is defined somewhere and obviously can be changed even if hardcoded as it's just software. Therefore, could you please just let me know which file it is and its location so I can have a play myself in the local test installation on my PC and I'll decide what I want to do?
As multiple staff members have already told you previously...
And im quoting myself here:
To which you replied:
@Slavik thanks for the clarification, much appreciated.
If this had been explained to me before when I clearly felt aggrieved at just being ignored so much, none of this would have happened. Thanks again, I'll keep it in mind for next time.
Jeremy has now given you the correct answer to your query. So you would either need to contact a 3rd party addon developer to do this for you, or look into learning how to code with XenForo to implement it yourself. In either circumstance staff members involvement in 3rd party development isnt something we get involved in on any routine basis.
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I think you’ll find that most customers would state that XF provides exemplary customer service.
Our ability to serve customers is limited when support staff come up against customer requirements that are not available by default in the software itself, then it comes to the community to offer solutions if they feel so inclined.
Our ability to serve customers is limited when support staff come up against customer requirements that are not available by default in the software itself, then it comes to the community to offer solutions if they feel so inclined.
I'm only speaking for myself, but I do not actively monitor threads here. If I reply at all, it is usually because 1) I happened to come across the thread, 2) I am not already busy with something else, and 3) I already know the answer.
In this specific case, I came across this thread by chance (your tag did not alert me because it was edited into the post). I did not already know the answer, so normally I would not have replied, but decided to investigate anyway as a courtesy. We do not have a blacklist and I was not aware of any previous interactions.
Maybe it's not spelled out, but community support implies support provided by the community as opposed to support provided by the company. These forums are principally for customers to help and support each other. Staff are not obliged to help, but generally do so anyway, unofficially, out of good will. For things which fall outside the scope of ticket support (like custom development), there is no official support at all.
It's
src/XF/Searcher/User.php, line 26.
VBX Co
Well-known member
Absolutely ... at least for the 10+ years we've been a customer.
Max Taxable
Well-known member
FTL
Well-known member
Thanks for the tip. I wonder why it's locked down in normal mode.
Max Taxable
Well-known member
FTL
Well-known member
Yes quite. I think I may have been a bit confused on context.
Max Taxable
Well-known member
By the way I'm pretty sure this defaults back to standard when you update the software. You'll have to adjust it again after each update.
