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XF 1.4 Changing Acc. Upgrade date -> PayPal not updated?

Discussion in 'XenForo Questions and Support' started by Blt950, Sep 7, 2015.

  1. Blt950

    Blt950 Member

    Hello, I've a question regarding account upgrades.

    I've have upgrades which automatically renew themselves. Though we decided to give some of our subscribers one free month extra to jump over a payment. Does this postponed payment on forums gets sent to PayPal? Because when I check the subscription profile on PP it's still unchanged.

    Or maybe its gets updated on the day they're supposed to pay?
  2. Arty

    Arty Well-Known Member

    No, subscription is setup on PayPal, not on forum.

    Forum renews subscription when it receives IPN from PayPal. You can't change (or even cancel) subscription, only user can change it on PayPal website.
  3. Blt950

    Blt950 Member

    Yeah I know the subscription is setup on PayPal.
    So if i understand correctly: All our users who are going to jump one payment needs to log in their PayPal and skip the payment themselves? I can't do that for them?
    Though at least the forum rank will stay that extra month?
  4. Mike

    Mike XenForo Developer Staff Member

    I don't think PayPal has any concept of that in their subscription system. I'm not sure if they can stop the payment for one month, short of just stopping the subscription and then repurchasing it later (once it has expired).
  5. Arty

    Arty Well-Known Member

    You can't do anything. Subscription is setup on PayPal side, not on forum. Only user has access to it. You can't change or even cancel it.
  6. Blt950

    Blt950 Member

    Maybe not change, but I've cancelled subscriptions before, so I know that's possible. Oh well, I suppose I need to find a better solution then..
  7. Brogan

    Brogan XenForo Moderator Staff Member

    Why not just make a payment to each member so they get that month free?
  8. Blt950

    Blt950 Member

    Do you mean refunding all peoples subscription for this month?
  9. Brogan

    Brogan XenForo Moderator Staff Member

  10. Kintaro

    Kintaro Well-Known Member

    I read some where on Paypal website that is possibile to do some mass actions (for partial refund too? you need to investigate).

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