Cant start a convo.


Well-known member
Have you physically checked the recipients settings? If you send a PM as a staff, you will override any privacy settings this user might have set. I am not sure if the ignore feature also blocks PM's.

If you are sure of that, as well as double checking if there aren't any user specific or group specific permissions that say never, my guess would be an addon somewhere.

Jake Bunce

XenForo moderator
Staff member
My guess would be that you have "Never" permissions in one of the user's other groups. That would override any "Allow" permissions.